Forum Discussion
Any realistic way to get customer service's attention?
I keep getting a charge for a defective unit that I supposedly did not return, though my on line account page clearly shows that I did return it. I’ve called about this at least 6 times, been promise...
I think you aren’t understanding what I’m saying the problem is.
I have contacted T-Mobile half a dozen times or more, by telephone. I’ve actually spoken with 15 or so “experts”, (since I usually get bounced around during the call.) The problem is not that I can’t make contact with T-Mobile, it’s that no one is competent enough, or well trained enough, to actually deal with the problems I’ve raised. Offering me a different way to contact whatever a “T-Force” person is on Twitter (which I don’t use) doesn’t solve the problem.
I’ve got a bill now for $600+, after 2 months of trying to get someone’s attention.
