Can't make T-Mobile ID and adjust my billing settings
So, I signed up for T-Mobile home internet a few weeks ago. So far, it has been absolutely great, I can’t complain about the service. What I do have a problem with at the moment is that I am just unable to make an ID. I literally just can not access my account, and T-Mobile phone support has been no help. They suggested to just close my account and make a whole new one all together because, you know, why not. Has anyone else run into this issue and know a possible solution?
Rebate keeps getting denied repeatedly (everyday)
Hello everyone, My problem is simple yet extremely annoying and it seems like the T mobile customer support is helpless. I switched to T mobile two months or so ago and they had a promotion of “bring your line/phone, and get $200 off per line” (upto 4 lines per account). I ported 7 lines and applied for the rebate on 4 of the lines (as stated by the promotion). After 6-8 weeks I check the status and it says “Denied” with “no eligible/Port in found”. So I called the customer support and after an hour or so of verification, the lady manually approves all the rebates. She told me that I will get a text for a virtual mastercard/visa so I should keep checking for the status. At that point I was relieved and thought it was all done. The very next day I check the rebate status page and it says denied again with the same exact reason. So I called again, went through the same 1 hour of verification and the person manually approves everything and tells me to keep checking. So all good and i thought it was done. The very next day I checked the rebate status and guess what ? Denied again.. called again - wasted 1 hour again and got it approved - the very next day denied again.. I have called 8 times on 8 separate days and I keep running into the same issue no matter what - Now i am extremely frustrated and I don’t want to call again unless I know I can find someone who can help me. Can anyone help me or suggest a solution ? PS: I just dealt with a lost phone during the shipping process on another line (separate) than these and that almost took me 1.5 months to fix. At this point I am almost regretting the switch.
GREAT Customer Service
I’m not necessarily sure how to convey this so the employee is recognized, but I wanted to express my appreciation for Juana Garrett. She is a rep I worked with via FaceBook chat. Long story short, I mistakenly left T-Mobile for Verizon and immediately regretted the decision. I was only with Verizon, ultimately, for 5 days. However, countless reps in days 1-3 had no idea how to get me back to T-Mobile. I happened to come across Juana and she spent hours over the course of 2 of her work days sorting it out and getting us back. There were some hurdles getting the numbers ported back over, but she got it done. It is so rare these days to find a customer service rep like Juana who goes to such great lengths, spending whatever time necessary, to get the job done. I REALLY appreciate everything Juana did. She should be promoted for her work ethic and dedication and T-Mobile should go to great lengths to keep an employee and person of her caliber with their company. #notallheroeswearcapesBilled for a phone that was aupposed to be a free phone!!!
How many of you get promised by T-Mobile rubs that you were getting a free phone and then get charge for it on your bill? I was promised a free phone a year ago if I would add another line and every month I have been charged for the free phone. It’s so frustrating for dishonest sales people to say one thing and then your bill come out charging for a “free”device. Reps need to be held more accountable as we the customers have to end up paying the bills for their sales tactics!!! I call T-Mobile customer service and get nothing but you signed a contract as an excuse for being charged fir a phone we were told was free. And it does not take off the charge anywhere on the bill. I’m still paying monthly on a free phone that doesn’t even work well!!!
Customer
I am writing to formally express my dissatisfaction with the customer service I received during my recent transition from Verizon to T-Mobile. Unfortunately, my experience was profoundly negative and warrants your immediate attention. During the account transfer process, T-Mobile repeatedly made errors with both my name and address. I have spent a total of 26 hours on the phone with various representatives attempting to resolve these issues. To my dismay, one of the representatives, in particular, made an inappropriate and offensive remark, This level of unprofessionalism is unacceptable and has significantly impacted my perception of your company. Given these circumstances, I am compelled to discontinue any further business with T-Mobile. I request that you address this issue with the seriousness it deserves to prevent similar experiences for other customers in the future.Really Bad Customer Service
I am writing to formally express my dissatisfaction with the customer service I received during my recent transition from Verizon to T-Mobile. Unfortunately, my experience was profoundly negative and warrants your immediate attention. During the account transfer process, T-Mobile repeatedly made errors with both my name and address. I have spent a total of 26 hours on the phone with various representatives attempting to resolve these issues. To my dismay, one of the representatives, in particular, made an inappropriate and offensive remark, This level of unprofessionalism is unacceptable and has significantly impacted my perception of your company. Given these circumstances, I am compelled to discontinue any further business with T-Mobile. I request that you address this issue with the seriousness it deserves to prevent similar experiences for other customers in the future.
T mobile blames customers
I am 9 months pregnant. Less than two weeks from delivering. My husband and I needed to use this paycheck to get the last few baby items we needed before the baby arrives so even though we do not usually we decided to split our payment as T-Mobile allows. I wanted to pay half and the other half in two weeks. But T-Mobile only allowed for first payment in two weeks and the second in a month. Silly I thought, so I made the first payment (unknowingly doing so in an amount that was 1 cent off) through the app and intending to call T-Mobile later to cancel one of the auto pays. As I have done in the past. The customer service rep I got when I did call today, two weeks later was not only not helpful and rude but just kept telling me over and over again how this was my fault and she can't do anything. I made a fuss and she kept putting me on hold but resolved that if I made the minimum payment of $1.50 that would take care of the first payment and they could cancel the auto pay. This I was fine with and was so frustrated and crying I just wanted off the phone at this point. With the issue resolved we got off the phone and I took a much needed nap. The customer service rep continues calling and texting while I'm sleeping and I finally answer for her to tell me oh hey that didn't work and it will be charging you tomorrow, with zero recommendations and basically just telling me I'm screwed. T-Mobile is a freaking joke and I'll do nothing but tell everyone how awful your company is and I will be taking my business elsewhere as soon as possible. Great customer service not trying to solve anything and doing nothing but blaming the customer!
account fraud
I have had Magenta Max since Dec 2022 The service stopped working in May 2024. I stopped getting my unlimited data and cell service. I reported loss of service and did multiple rounds of technical support from mid May to June to fix it. They did not. I didn't have service for almost a month when i stopped Autopay in June and announced suspension of my account because I wasn't getting service. Customer service has been despicable since then. I submitted dozens of attachment proofs to customer service and customer service refused to acknowledge any of evidence taken from May to July. They insisted I owed them money for May-July I notified the company that they have voided the contract and I asked for my phone to be unlocked. I haven't had phone service since May, I NEED to find a legitimate phone carrier. T-Mobile has continued to charge me for June and July despite not having Magenta Max for over 2 monthes. I haven't had unlimited data or cell service since May and they cut off my amenities in June. They continue to charge me 2 and a half months since I last had service Customer service says the charges are valid on my voided contract and refuse to unlock my phone. Anyone have success getting all their evidence of T-Mobile fraud recognized and having your illegitimate charges taken off? How have you dealt with T-Mobile holding your property hostage and shaking you down stealing from you?Phone number change without consent
I’m a disabled veteran, medically retired from the Air Force. So a few months ago i got a new phone, and told the employee that was assisting to me not change my phone number. Now, today I’m realizing that my phone number was changed without my consent and now I cant access important verification and sign in for my VA Health Care benefits all because I no longer have access to my previous phone number in which I asked not to change until I transition all of my information to the new phone number. Someone please help.Poor Customer Service
I am very very upset for my experience with T-Mobile customer service, I am a new customers and just transferred from another carrier. I talked to an agent before opening a service and I told her I have 3 phone lines that I want to transfer. She told me about the 3rd line free promotion but she just sent me 2 SIM cards and told me that I can get the 3rd one later, without telling me any restriction that apply to the promotion. Later I activated my 2 phone lines and trying to add a 3rd line for free with a new phone from T-mobile, I made the purchase after I received a confirmation from the agent that I will get the 3rd line for free. But after I paid, I realized that I need to pay monthly charges for the new line, I keep asking then the agent finally told me that if I add a new line later, I won’t qualify for the promotion anymore, 3 lines will need to be activated at the same time. This whole thing is totally a scam. The agent doesn’t even trying to help me solve my problem, just saying that you either pay for the monthly charge or the new phone. I literally need to pay for the mistake caused by the customer service and I wouldn’t have to chose to switch to T-mobile at first if this is what I got from them.