Forum Discussion
Poor Retail Store Support
Moved six months ago from S Tampa and thought I would stop by the nearest TMO store as I was looking for a new speed charger for an (older) S10. Walked in, only 3-4 customers in the store; two elder...
Do you mean John Legere the ex CEO of Tmobile? BTW not a Tmobile employee.
KCGirl wrote:fireguy - It was a TMO Corporate Store, not a dealer. Yes, I know the difference - hence, why I wanted some assistance from a TMO employee, which I didn’t get.
gramps - if you’re a TMO employee and you don’t know who Jon Freier is, that’s unfortunate. Again, I went to the TMO store to get personal service and I wanted an OEM product, not some dealer knock-off. Either way, I ordered one directly from Samsung.
After working for TMO for 20+ years, I was surprised and disappointed with the lack of attention from the entire retail team. I understand why brick & mortar stores are rapidly closing.
