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KCGirl
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Joined 3 years ago
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Re: Poor Retail Store Support
gramps - NO, I don’t mean that egotistical John Legere (glad he and his Ferrari are gone). Are gramps & fireguy associated with TMO just replying off the street? I’m curious since no one has replied to my original area of concern - the lack of support/response by TMO staff. Fortunately, I only visit a retail store every 4-5 years.27Views0likes0CommentsRe: Poor Retail Store Support
fireguy - It was a TMO Corporate Store, not a dealer. Yes, I know the difference - hence, why I wanted some assistance from a TMO employee, which I didn’t get. gramps - if you’re a TMO employee and you don’t know who Jon Freier is, that’s unfortunate. Again, I went to the TMO store to get personal service and I wanted an OEM product, not some dealer knock-off. Either way, I ordered one directly from Samsung. After working for TMO for 20+ years, I was surprised and disappointed with the lack of attention from the entire retail team. I understand why brick & mortar stores are rapidly closing.26Views0likes0CommentsPoor Retail Store Support
Moved six months ago from S Tampa and thought I would stop by the nearest TMO store as I was looking for a new speed charger for an (older) S10. Walked in, only 3-4 customers in the store; two elderly women sitting with sales associates, another customer sitting by the window, store associate at counter. First, not a single employee even acknowledged me when I walked in, then I walked around the store looking at the accessories for 5-10 minutes, but I wanted to be sure I purchased the correct charger since my phone was older. No one offered any help, so I finally gave up and walked out - it was crazy, like I was invisible. This store doesn’t need my revenue. Needless to say, I went home and purchased a charger online (NOT from TMO). Jon Freier would be ashamed.225Views0likes7Comments