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Timothysimmons8
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Abuse victims victimized again!
I can't explain the frustration, disgust, disappointment, and the list goes on. We are domestic abuse, financial and sexual abuse survivors. We did exactly what was right and got our own account at tmobile separate from abuser. We have been continued to be victimized even after again doing all the property steps and trying to send documentation and as of 2 days ago 4 different agents mocked and laughed at us. Today I finally get an amazing chat agent that helped as best as possible and here's our issue and zero assistance, resolution or grace... Here we our, Rural Pennsylvania, abuser destroyed vehicle, 2 bank accounts currently frozen for investigation for fdic to return our nearly $11,000, no public transportation, no Uber, no lyft, closet town to find wifi access nearly 40 miles away. Fcc told us to contact tmobile, explain circumstances, as we have pfa with a couple other documentation and can easily have the rest after our scheduled zoom meets with psp, bank, and victims advocate emergency funding. Been stating that well in advance and after gurantee wr had circumstantial 2 weeks of service grace period our accounts again suspended over payment. So the newest fees for shut off shouldn't be on us over being lied to. We have new pfa and a couple other things showing we were physical and financially FAILED. WE HAVE RIGHT TO HAVE SERVICE SINCE WE HAVE PROOF OF ALL ABUSE INCLUDING FINANCIAL AND PFA. Fcc said payment cant suspend our account over this and we we would be granted a couple weeks at least to get finalized by state police after completion of investigation and give bank time to return our money. Our tmobile accounts safe we don't need any line seperationHere we sit in the middle of nowhere, absolutely in a dangerous situation and lose out if we don't attend these legal meetings to get investigation completed. Was send to line separation form, we have already gotten our lines away from abusers account this is ours, we need our services on for our safety and ability to complete investigation so charges can be done and we get our money back to pay off our bill. Well guess what we are being victimized still thanks to the fact that we have 1 bar of service with our service connected, so there goes our money returning as well as abusers charges would be blown off for us not participating. I'm absolutely sick that we legally have the right to this and have our service reinstated for us to take care of our legal obligations. How do you guys have the audacity to tell us "oh sorry, we need that victims survivors form submitted with documentation and in 2 days or more they'll review and rei state service." Oh really is that so, we have been victimized in every way possible, and have all documentation, not only that but you have absolutely no priority in expediting and resolving immediately with proof considering we have been on top of this and transparent and several people failed to really do their jobs!! So then you guys say, it's not our problem you can't send the documentation go find public wifi! No vehicle, no public anything, no Uber or lyft and closet town is 40 miles away on top of frozen banking to get our money back in RURAL PENNSYLVANIA !!! How do you think this is safe or legal to not at least reinstate the data service to get documentation immediately for the phone services to be reinstated after i did my due diligence starting over a week ao prior to line suspension? And you guys know Abuse victims each are under different circumstances and we were also financial abused, we verified with fcc that yes we indeed need accommodated to give us the ability to recover, meet legal obligations and get our bill paid up Absolutely NOTHING sends through on survivors form. It continuously times out because nothing is sending. How do you think it's acceptable to openly hand out 3 month network passes to anyone and everyone yet you can't at least give abuse survivors dat in order to get things submitted and then with our proof turn on the other services?? We have desperately trying to resolve this dangerous situation before it got to this point because our first legal zoom meeting on emergency funding for today!!!! This cant happen, and the courtesy of at least data needs to be a must in any rural areas. We desperately need this resolved immediately to get our legal obligations to getting our money back to pay our bill. We need resolution ASAP and shouldn't have to "go do whatever to travel 40 miles for public wifi after we were responsible proactive adults. This is extreme, and at this point if we don't have resolution and have our service to be safe and take care of legal obligations, we will expedite to tmobile president, social media, bbb, fcc, and the attorney generals office. We also have it legally all documented incase of our abuser ending us prior to getting a resolution17Views0likes0Comments