Forum Discussion

jeffvizcaino's avatar
jeffvizcaino
Network Novice
7 years ago
Solved

Phone stolen, how do i lock sim card?

My phone was stolen last night and I am currently in Europe, I can't access My T-Mobile because the they are "implementing PIN/Passcodes as an additional security measure." and only offer a text ...
stolen phone
stolen sim card
  • tmo_chris's avatar
    tmo_chris
    7 years ago

    @hobbit and @syaoran

    We recommended T-Force because the OP is out of the country and without a phone. If you have the same issue as the OP but are in a position to call us, or team of experts folks over the phone are more than able to assist you with any account related issues.

syaoran's avatar
syaoran
Transmission Titan
7 years ago

I don't use Facebook either and my girlfriend doesn't as well.  With the major privacy and security issues of social media combined with being the largest spreader of fake news.  T-Mobile needs to make it easier for customers in situations like this to get in contact with someone that can help them.