Forum Discussion
Numbers coming in incorreclty - showing as foreign countries
Whenever I receive a call from a number that is not saved in my contacts, the Caller ID shows it incorrectly. It appears as if it's adding a country code that is not correct, or just breaking the number apart incorrectly and showing it coming in from a different country all together. This has only been going on for about a week. The numbers below are in fact US numbers, if you look at the one labeled peru, it should be (513)-393-2193 - I dont know where the extra 6 is coming from. The Argentina number, is actually 877 -698-3261. Again, no idea where the +54 is coming from and the Croatia number is 385 428 1000 - no extra numbers there, it just formatted it incorrectly.
Is anyone else having this problem? I've hard reset the phone numerous times, no fix
Sorry about that! This is a tough one cause it looks like it's a Apple SW issue with the formatting. Have you had a chance to reach out to Apple support?
- dlap378Newbie Caller
I was having the same problem for months and just fixed it using what @jorfanakos wrote and it worked:
If you check under 'phone' in setting (iPhone users), the 'My Number' probably has a + in front of your phone number. I tried removing the + by re-entering my phone number and it would not accept the change.
So I looked further down where it say 'Show my caller ID" and clicked on it. What I did was turn it OFF, wait 2 seconds and then turn it ON again.
Then you return to the phone page and you should see the + is gone from you phone number when looking at the 'My Number'.
Et Voila! π
Hope this helps!
- dazzenNewbie Caller
I think I figured out what's happening (in my case, at least).
I'm international (Spain) and have the $50 15GB add-on, so I'm calling back to the US a decent amount. My friends told me that when I call them it comes from a Russian number, so I asked for a screenshot which revealed a lot. My US number is in the 720 area code. Russia's intl country code is 7, evidently.
When I call then from Spain, T-mobile knows that I'm international, so they format it accordingly by adding a +. But they appear to not know that I'm dialing using a US phone, so they don't add the +1 (just the +). Therefore, the recipient's phone sees +7 and formats it as a Russian number.
- tmo_amandaBandwidth Buff
Hey, @w053lxlβ!
Welcome to our Support Community! Boy, do you have an interesting issue going on. Thanks for already trying the hard reset. It's likely a setting within the phone. Which iPhone are you using? Do you have a T-Mobile SIM inserted in the phone? Are you within the US when trying to call the numbers shown? Lastly, when this started a week ago, was this after a software update or did you change any settings? I'll do my best to help get to the bottom of this!
- w053lxlNetwork Novice
iPhone X, yes itβs a T-Mobile sim and no changes at all to Software or settings
>
- tmo_marissaT-Mobile Employee
Thanks for coming back to let us know what type of phone you're using! Amanda had a few other questions as well if you have a sec to fill us in:
Do you have a T-Mobile SIM inserted in the phone? Are you within the US when trying to call the numbers shown? Lastly, when this started a week ago, was this after a software update or did you change any settings? I'll do my best to help get to the bottom of this!
Thanks! π
- magenta1536507Network Novice
I share exactly the same problem. Started 2 weeks ago after a T-mobile carrier up-date. My boss lives in Wisconsin and has a 920 area code. He is in my telephone book but he gets not recognized and it shows the call comes from +92 Pakistan. I even got a marketing message from T-Mobile telling that they are adding more countries to my international plan... I live in New Hampshire, area code 603 / +60 is Malaysia. Very annoying.
iPhone 7s / ~1,5 years old never had an issue before.
- tmo_marissaT-Mobile Employee
Whoa, that is odd @magenta1536507β! Thanks for providing the additional info!
I know we sent marketing messages about our recent changes to the Simple Global country list to many folks, so I don't believe that's related although the timing is super awkward. I am really curious about the fact that your phone is suddenly recognizing numbers you've had stored for ages as international numbers, though.
Although it seems the OP is using an iOS as well, we haven't seen a ton of action regarding this in our Community yet. Can you double check the country format in your contacts using these steps: iCloud: Change the country format for iCloud Contacts - tmo_chrisSpectrum Specialist
Sorry to hear you are also having issues with this. What is your current software version?
- magenta1536507Network Novice
My iPhone runs IOS 11.4.1
Thanks for looking into this.
Sven
Sent from my iPhone
- miketConnection Cadet
Do you store domestic numbers as +1920-xxx-xxxx etc.? IOW, put a "+1" before the area code in stored numbers and see what happens.
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