Forum Discussion
Numbers coming in incorreclty - showing as foreign countries
Whenever I receive a call from a number that is not saved in my contacts, the Caller ID shows it incorrectly. It appears as if it's adding a country code that is not correct, or just breaking the number apart incorrectly and showing it coming in from a different country all together. This has only been going on for about a week. The numbers below are in fact US numbers, if you look at the one labeled peru, it should be (513)-393-2193 - I dont know where the extra 6 is coming from. The Argentina number, is actually 877 -698-3261. Again, no idea where the +54 is coming from and the Croatia number is 385 428 1000 - no extra numbers there, it just formatted it incorrectly.
Is anyone else having this problem? I've hard reset the phone numerous times, no fix
Sorry about that! This is a tough one cause it looks like it's a Apple SW issue with the formatting. Have you had a chance to reach out to Apple support?
- magenta10373891Network Novice
Apple confirmed to me that they in no way change/provide/etc any of the incoming phone data. They said that is all from the carrier.
my issue is the local area code starts with 94.. the first call came in +94 (Sri lanka) and the second call a minute later came through correctly showing the city, state. I only noticed this issue because the Sri lanka and the local number were the same exact number, just formatted incorrectly.
- magenta10174623Roaming Rookie
Yes, iPhone X with iOS 13.1.2
- miketConnection Cadet
Do you have an Apple phone?
- magenta10174623Roaming Rookie
I’m experiencing similar issues. Numbers coming in as international but they are from USA. For example, 763 area code shows coming from +44 (England). when they leave a voicemail message, it shows the correct 763 number. This is happening a lot!!!
This all started after signing up and activated t-mobile’s 15GB International Pass.
I reset my Caller ID / My Number to eliminate the “+”. I was able to remove the “+” but it did not fix the issue.Frustrating! Any other suggestions?
- dazzenNewbie Caller
I think I figured out what's happening (in my case, at least).
I'm international (Spain) and have the $50 15GB add-on, so I'm calling back to the US a decent amount. My friends told me that when I call them it comes from a Russian number, so I asked for a screenshot which revealed a lot. My US number is in the 720 area code. Russia's intl country code is 7, evidently.
When I call then from Spain, T-mobile knows that I'm international, so they format it accordingly by adding a +. But they appear to not know that I'm dialing using a US phone, so they don't add the +1 (just the +). Therefore, the recipient's phone sees +7 and formats it as a Russian number.
- andrewfamilyNetwork Novice
I just purchased an Apple iPhone one week ago and it is now having this issue after using it for five days. I am not sure what is going on. It is really frustrating when loved ones are calling in and it is recognizing the phone number from a foreign country. Please let me know what can be done and how I can get this fixed.
- dlap378Newbie Caller
I was having the same problem for months and just fixed it using what @jorfanakos wrote and it worked:
If you check under 'phone' in setting (iPhone users), the 'My Number' probably has a + in front of your phone number. I tried removing the + by re-entering my phone number and it would not accept the change.
So I looked further down where it say 'Show my caller ID" and clicked on it. What I did was turn it OFF, wait 2 seconds and then turn it ON again.
Then you return to the phone page and you should see the + is gone from you phone number when looking at the 'My Number'.
Et Voila! 😊
Hope this helps!
- hsunmavNetwork Novice
has this helped? i'm seeing the same issue. latest IOS version on iphone XS. US phone numbers showing up as international.
- jorfanakosNewbie Caller
I have been working with T-Mobile tech support. The reset the caller the ID on all the phones (disable / re-enable / re-entered the names) and reset the Home Locator Registry. it has been 3 days and it *seems* to have fixed the problem on the phones. We are monitoring and will wait for a full week from today before closing the ticket.
- jorfanakosNewbie Caller
Feb 21, 2019 - same issue here on all our T-Mobile iPhones. The other family iPhones / colleague iPhones with different carriers using the same current 12.1.4 iOS don't have this issue. It does not seem to make a difference if the incoming caller in my address book or not, nor does it make a difference if they are in my address book and their number has +1 at the front .... most of my incoming calls from local US numbers are all appearing as international inbound calls. For example I live in 610 area code and calls are coming in as +61 Australia.
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