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Not Receiving calls and delayed text messages
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. It doe...
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Our Can't call, dropped calls, & other calling issues is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Text message troubleshooting for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
Exact same problem here, Tmo acted surprised when I called them about it - then they tried to imply that they would not support my unlocked phone, it was the phone's fault they said. Miss calls constantly. Friends and business contacts try to call and get a message that they can't connect, or it says it's connected and doesn't ring through. I will be holding my phone and suddenly I will have three new voicemails, with no missed call alerts and zero rings. Missed two important client calls and three calls from my doctor in the past two days alone. This is insane.
