Forum Discussion

KatKidCA's avatar
KatKidCA
Network Novice
3 years ago

New Customer - Monthly Amount NOT what was quoted

I just had my phone lines ported from Verizon to T-Mobile to get a better rate.  I was given a reduced rate of $127/mo. TOTAL for all three lines, if I signed up the same day, which I did.  However, the actual rate I see is $150/mo.  I feel deceived.   

  • syaoran's avatar
    syaoran
    Transmission Titan

    Was the reduced rate a part of a promotion?  Sometimes those things have to be added on manually, which can sometimes take up to a month or two.  Your first bill will always be higher due to being pro-rated to the closest billing date, activation fees, and any other potential fees that might be a part of signing up.