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My caller ID is wrong for outgoing calls
When my account was setup in Jan 17, they misspelled my last name by one letter. I got that problems fixed so that my correct name shows on bills and my account. A week or so ago I called lan...
It never truly got fixed. I was pretty much told that the problem is with the third party named nuestar. Actually T-Mobile messed my name up in the first place. Now my 4g data died at the beginning of this billing cycle. I had to manually set my phone to use 3g only.
Of course they can't find a problem on their end. I never had so many problems with Verizon in my 15 years with them. You pay for cheap service, you get CHEAP service. I'll probably return to Verizon soon.
I'm having the same issue. It's been over 2 weeks now. I spoke with 2 customer service reps on the phone who assured me they fixed the issue (at least I think they said that -- hard to tell because their English was so poor). But it wasn't fixed. So I went to the T-Mobile store where I started my account and they supposedly fixed it and also told me it could take up to 72 hours. Well, it's been over 72 hours and it's still not corrected. I'm just beside myself with frustration, particularly because I sometimes use the phone for work and with the wrong name showing up on my outgoing caller ID, my calls are not being answered. I'm about to switch to Verizon. It's worth paying more for better service. Ugh.
