Forum Discussion
loyalty means squat
Been a customer over 25 years. Had a dying I phone six. Three months ago went into a retail location and was told my phone has no trade in value and I would have to pay full price for a new phone and no other options. Basically being shamed for having a old phone. I tried again today to get a new phone and was told the same both times, you can see a sign saying new phone on us in the window. The new phone only applies i I had a iPhone 7 or better mine was a six. And if your a new customer you can get the deal. I told the representative about my loyalty for many years and he grinned. He told me I could get a deal if I go to another carrier. He was right. I’m really disappointed in the customer service and recommendations to switch carriers. I’ve been a customer longer then the age of any people in the location that day. These kids were sucking on popsicles when I was a loyal customer. The grin sealed the deal. Loyalty obviously has no reward but to get told to move on. I’m 60 years old and will be using a cell phone for maybe 20 more years. And that’s twenty years of payment’s I won’t be making to T Mobile. Sad day. Get your priorities strait when dealing with loyal paying customers before you loose more like me.
Regards. Disappointed customer
- gramps28Router Royalty
Like I previously posted check out Best Buy. I bought my last 2 Pixel's from them and didn't pay full price.
- Fishead444Network Novice
The only alternative was to pay full price for a new phone period
..
- gramps28Router Royalty
The reason your phone is dying us that it lacks 3 bands for LTE. 12,66 and 71. Those are 3 main bands for LTE and why there's no trade in value.
Personally, I've never traded in a phone and the last 2 phones I purchased to use on Tmobile were at Best Buy. You can try checking with them for any alternate promos they may have going and you can use Tmobile's EIP program.
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