Forum Discussion

Anonymous's avatar
Anonymous
8 years ago

Is SCAM Blocking Active?

Back when it was first announced, I sent a #662# to request SCAM call blocking. Since then I've been getting calls IDed as "Scam Likely", which I'm able to ignore. Thank you kindly for the service, T-Mobile, But, the calls are not automatically blocked. Do I need to resend the #662#? Is SCAM call blocking actually in service? What's the story?

  • Why isn’t #662# working for me? Every time I try and blocking scam calls it says “unable to process this request” why is that ??????  

  • Anonymous's avatar
    Anonymous

    I resent the blocking code a few days ago. I checked the status and was informed that blocking is active. I don't think I've gotten any "Scam Likely" calls since resending the code.

  • There are two options for the scam identity; you can set it to only identify the number as a probable/possible scam (which is what you have it set on), or you can block ALL calls that are identified as a possible scam. If you activate the later option, there is a chance that some legitimate calls will be totally blocked; it is not a perfect system.

    It is your choice. You can make the choice on your account page.

  • tidbits's avatar
    tidbits
    Spectrum Specialist

    #787# iirc checks to see if it is enabled.

  • tmo_mike_c's avatar
    tmo_mike_c
    T-Mobile Employee

    From what I've seen, the Scam Block should be blocking those scammers once the system identifies it. I'm curious, have you gotten spam call from the same number?

  • Anonymous's avatar
    Anonymous

    Understood but these SCAM calls come from use-once, faked numbers. It does no good to put them on your blocked callers list. I want T-Mobile to send them to the bit bucket.

  • gramps28's avatar
    gramps28
    Router Royalty

    If you click on the number it gives you the option to block it.