Forum Discussion
kton4
7 years agoNetwork Novice
iPhone XS Order "Kept On Hold"
Hi I recently upgraded my Son's phone to the iPhone XS and when I check the order status it says "Kept on Hold." What does this mean?
- 7 years ago
That error is usually shows for devices that are backordered or there might have been a hiccup with the credit card payment? Have you contacted one of our Experts already?
tmo_amanda
7 years agoBandwidth Buff
Happy Wednesday, @kton4​!
As mentioned, this status usually means that the card you placed the order with needs to be updated. Did you recently update your card? If not, we'd recommend getting in touch with us using a method found here: Community-2153​, if you haven't already.
Related Content
- 2 years ago
- 6 months ago
- 8 months ago
- 9 months ago