Forum Discussion

ppark001's avatar
ppark001
Network Novice
2 months ago

I was paying around 60.00 for the Essentials 55 plus.

I added my daughter to the account and now my bill is over 120.00.  Something odd must have happened with whatever service they signed me up with.  I can't find out how to get the most basic of plans.  I don't need Netflix, or out of the country, or streaming on phone.  

I am an I.T. Person, and T-Mobile website for services is obviously impossible to navigate.  I called; two hour wait.   

Any suggestions?

Thanks

  • Peter42's avatar
    Peter42
    Network Novice

    It sounds frustrating! I recommend visiting a T-Mobile store in person, where a representative can review your account and adjust your plan to better suit your needs. Alternatively, you can use the T-Mobile app or request a callback from customer service to avoid long wait times.