Forum Discussion
Solved
I haven't received my phone, I think UPS lost my package
I just bought a phone on labor day, it shipped the following day. It arrived at UPS destination warehouse over 5 days ago, it has missed it's estimated delivery date, and now it just says "N/A, c...
@rosealieee - The handset research escalation is definitely a step in the right direction. We will be working with UPS to see what specifically happened here. As far as getting you a new phone, we would need to process a new order but you would not be charged for 2 phones if we are unable to located the device with UPS.
I truly believe that t mobile should stop using UPS. My phone was supposed to be delivered last Friday (sep 22,2023) and when the package was finally delivered today (sep 26,2023) I see that the ups guy stole my phone and just left the empty boxes.
T mobile, you can do better.
