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How to receive QR Code for eSim?
Hi! I recently purchased a pre-paid eSIM for my iPhone XS Max, and I was able to successfully set it up and activate it. However, after a week abroad and having my phone on airplane mode and expe...
Hey @lauraersoy
We are going to need to assist you with this over the phone so we can get your line converted. Please call us when you have a moment.
Hi! It sounds like you’ve already done a lot of troubleshooting—nice work! Unfortunately, once you delete an eSIM, it usually can’t be recovered or reused. However, you should be able to get a new QR code from T-Mobile’s customer support. Try reaching out to them directly and explain the situation—they may be able to resend the QR code or issue a new one for the same line. Also, make sure that your phone's software is up to date, as that can sometimes resolve eSIM-related issues. Hope this helps, and safe travels!
