Forum Discussion
How to reach T-Mobile customer service directly in Charleston (no offshore/Philippines)
I keep getting routed to the offshore customer service in the Philippines even when I call during day time, I had numerous poor and bad customer service service received from them. Sometimes you have...
I am and have been a subscriber for more than 6 years. I have been able to get a Customer Service Rep in Charleston ONLY ONCE since August of this year. Only ONE in more than 50 attempts. I have asked to be transferred to a US call center at least half the time and am always transferred back into the call queue and then answered again by a Phiippine call rep. Also, the quality of service from T-mobile has essentially collapsed since June of this year. Too many issues to list here. Quality of customer service was fine before and during Covid, and I believe the fake news that ‘no one wants to work in the US’ is BS.
