Forum Discussion
Solved
How do you get rid of this stupid web guard crap?
And it blocks a LOT more than porn.
@magenta2012879, we hear you. Based on your plan, it sounds like you're paying a grand a year for service - and that's service you want to work. We'd want it to work even if we charged $50 a year for it, so I get it.
I'm sorry for any confusion in my wording, I could have been more direct when referring you to Care or T-Force.
Without taking a peek at the account side, I can't say for sure if this is an error with the Web Guard functionality on both the app and the site, or an error with your account's PAH provisioning. Whichever it is, we want to get it fixed. If it's the latter, then it's a simple fix on our side to make sure your line has the appropriate permissions. If it's the former and is a system error affecting multiple customers, then we need tickets to be filed with those users' account information included so that our engineering teams can recreate the problem on their side in order to resolve it. Since the Support Community is a public forum, when an issue requires account access to resolve, we need a team like Care or T-Force to help.
I know you're not stoked with the way any of this has played out - from the problem in the beginning to the help we offered here in the thread. I hope you'll give us another chance and reach out to one of our teams that can look into this to get it fixed, though -- because what we want is for you to get what you're paying for.
- Marissa
No. I have already jumped through enough hoops. Make your fluffy system work. And why does it block gun websites? I mean... this is the most magical system I have seen.
*edited by Marissa to soften language
Yowch -- I checked and while we don't have any system issues listed for this functionality at this moment, it sounds like there must be something going on. Kudos to you for trying all the self-management options available, I promise that not being able to complete the change through the web or the app is definitely not the level of convenience we're going for... ideally, both would work just fine, but having both down is a huge bummer. We want to get this fixed for you -- can you Community-2153 so that we can switch the restriction off for you on our side? If reaching out over the phone isn't your thing, you're welcome to reach out to our T-Force team through Twitter (@tmobilehelp) or via Facebook message so that we can verify your account and get you taken care of! I'm sorry you spent the better part of your afternoon trying to get this working -- if you have a little extra time, we'd love to get a ticket filed for you as well. If this is an emerging issue affecting multiple customers, reports to our engineering team help issues climb the priority list and we'd like to get it working ASAP! Thanks again for giving the app a shot as well, and for keeping us updated.
- Marissa
Are you prepaid?
Try using a different browser? Clear browser cache and cookies? Most everything T-Mobile-related, be it mobile or desktop is super slow for me always, but I'm usually able to gain access to everything in time and with no error.
I tried using the app, but whenever I click profile it twirls that circle about then says "We are currently having trouble with your request. Please wait a few minutes and try again.".... Every time I click profile. Your system does not work.
The app does not work either. It will not show my profile once I click on it. It tells me to try again later. You need to fix your system.
I would rather not download an app. Why doesn't the server work?
Have you tried using the Tmobile app under profiles , family controls and change it from there?
I am the only person. It is the $75 unlimited plan. Why does this even matter? Tell me how to get the stupid age verification server to work. I type in the info and it says server error.
Are you postpaid or prepaid? What plan are you on? Who is the primary if you are on a family plan?
