Forum Discussion

IrisNM's avatar
IrisNM
Network Novice
4 years ago

How do I handle this 360 situation?

I dropped my phone in the sink and i’m sure it got soap in it, i saw that i have 360, does that mean i can bring it in and replace it at no cost?

 

Edit: fixed the other question just this one now

  • Monk's avatar
    Monk
    Network Novice

    Dropped my phone is it covered by 360

  • tomwil's avatar
    tomwil
    Bandwidth Buff
    IrisNM wrote:

    I dropped my phone in the sink and i’m sure it got soap in it, i saw that i have 360, does that mean i can bring it in and replace it at no cost?

     

    Appears you are covered, but for repair or reduced cost on a new phone.

     

    https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection

     

    Device accidentally dropped in water? Covered!

    In-store, walk-in repair for eligible devices.

    You'll know exactly what you're going to pay for the replacement device, and you won't pay the full replacement cost for a device.