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CAcustomer's avatar
CAcustomer
Newbie Caller
3 years ago

How do i get US based support?

T-Mobile support has become an absolute joke.  Their slogan of “no jumping from agent to agent” is an outright lie.  The overseas call center doesn't know how to use the tools, cannot understand simple English and incompetent is an understatement.  There appears to be no one working in the US anymore and I cannot even get a straight answer on what my payoff is to transfer to another carrier.