Forum Discussion
How can I contact T-Mobile Corporate Office?
How can I contact T-Mobile Corporate Office? I reached out to T-Mobile on December 18 with an inquiry and keep getting told that someone would call me which has not happened. This is an unprofessio...
I am totally done with T-Mobile. I NEED A RESOLUTION TODAY! I bought a new phone after being with T-Mobile for quite some time. It arrived. I packed up my old iPhone which was in perfect condition and took it to UPS. They scanned it in and lost it. That was about a week, if that, after getting the new one.
Long story short, they confirmed UPS lost it and are now DISENROLLING ME FROM MY PROMOTION FOR THE NEW PHONE after being ASSURED after hours and hours on chat that they see it's all out of my hands and that I did return to to the UPS Store.
This morning, two months later, I have been disenrolled in the program for -- ready? -- FAILURE TO RETURN MY TRADE-IN.
I AM DONE!!! I HAVE WASTED HOURS UPON HOURS OF MY LIFE I WILL NEVER GET BACK. FOR WHAT?
I was also promised a credit of $180 from the last of the many customer service agents I've dealt with over this, all upon MY initiation, for all the grief this has put me through. Well, they don't realize or care that THIS IS STILL CONTINUING GRIEF GOING ON IN MY LIFE AND I CAN'T TOLERATE IT ANY MORE.
Omg this EXACT same thing happened to us. We have been disputing this since Dec 2024. We finally got credit for our old phones but are not honoring the promotions. We are being charged for two new phones every month. Our rep at the store says they are fighting for us but I have seen zero movement from them. Customer service does nothing but say they will call back and NEVER do. Where is this amazing customer service they claim to have? Why can’t anyone in customer service help? This is our first experience with Tmobile and it has been a nightmare from day 1. We are overcharged $89 every month but if I don’t pay they turn my phone off. Exhausted doesn’t even come close to describe how I feel with this company. ðŸ˜
