User Profile
Loriem
Network Novice
Joined 27 days ago
User Widgets
Contributions
Re: How can I contact T-Mobile Corporate Office?
I am totally done with T-Mobile. I NEED A RESOLUTION TODAY! I bought a new phone after being with T-Mobile for quite some time. It arrived. I packed up my old iPhone which was in perfect condition and took it to UPS. They scanned it in and lost it. That was about a week, if that, after getting the new one. Long story short, they confirmed UPS lost it and are now DISENROLLING ME FROM MY PROMOTION FOR THE NEW PHONE after being ASSURED after hours and hours on chat that they see it's all out of my hands and that I did return to to the UPS Store. This morning, two months later, I have been disenrolled in the program for -- ready? -- FAILURE TO RETURN MY TRADE-IN. I AM DONE!!! I HAVE WASTED HOURS UPON HOURS OF MY LIFE I WILL NEVER GET BACK. FOR WHAT? I was also promised a credit of $180 from the last of the many customer service agents I've dealt with over this, all upon MY initiation, for all the grief this has put me through. Well, they don't realize or care that THIS IS STILL CONTINUING GRIEF GOING ON IN MY LIFE AND I CAN'T TOLERATE IT ANY MORE.560Views0likes1Comment