How can I block ALL text messages sent from EMAIL ADDRESSES?

brianFromNYC wrote:

Can T-Mobile comment on the issue? We are all receiving spam from various email addresses coming straight to SMS.

 

I can confirm that I have the “Block TMOmail.net email” and “Block Instant Message sent via SMS” and “Scam Block” all enabled.

 

I am on iPhone and can confirm that the message is labeled “text message” coming straight to my phone number (not an email address containing my phone’s number), and it is also not labeled as “iMessage”. (It is 100% an SMS message, not iMessage.)

 

I’ve forwarded every single one of these to 7726, and received confirmation.

 

I have pretty consistently received these messages around every day or every other day since porting in to T-Mobile and never received these messages on Verizon, so the inability to block (or ability to receive) these messages appears to be a T-Mobile issue.

I came across this post idk if it's been referenced but it pretty much sums up the futility of T-Mobiles account settings on this issue and the tech peeps not having a solution despite it being months now. 

Hey all, I’ve been having the exact same problem and it’s been happening like every day. Here’s what I did:

I called T-Mobile 611, told them I’ve been getting spam/phishing texts from email addresses continuously, and asked to have email addresses blocked from texting me. They will ask you to first, forward the text message content (long-press a corner of that text bubble far away from the link, and options should show up; one is “forward”). Forward to 7726.

The person should then move onto blocking texts from short codes that aren’t recognized. Apparently, email addresses still use short codes to send mass texts to people, so this is supposed to block those too. 

Whether it actually worked or not, I guess I’ll need to wait and see. But apparently this should solve the problem. I didn’t get a clear response to why T-Mobile doesn’t offer their customers the option to block emails from texting like Sprint does, but (hopefully) this issue has been addressed. If it does not work and I still get texts from emails, I’ll update here. I hope it works for you all as well, if you try!

I’m having the same problem. The messages are all coming from different email addresses and they usually contain a link pointing to “www.T-mobile.com” somewhere near the top of the message.

T-Mobile needs to address this and develop a method to block all messages coming from email accounts.

Rainey513 wrote:

Didn't work. Not available to Tmobile customers I guess!

 

Sorry it didn't help.  I guess it only works for Sprint customers that were forced to Tmobile because of the merger. 

Didn't work. Not available to Tmobile customers I guess!

Have you tried texting "BLOCK 6245" to 9999?

I am having the same issue as everyone else. This is absolute BS that this can't be turned off. I haven't received any useful help from T-Mobile. There are enough people having problems that this should get escalated.

tmo_ian wrote:

Hmmm, there's a few different ways these emails could be coming in, so I think we should try ruling some out. They could be going to [Your Phone Number]@tmomail.net, so let's turn that off. Could you change your Message Blocking settings on My T-Mobile so they Block TMOmail.net email? That will help us isolate where they're coming from.

This doesn't work! Still getting multiple a day! Can't block because it's not a #. Even adding as a contact to them block does NOT work! This is ridiculously annoying!

Hey guys, started a new thread, since this current one we have all been posting to is considered “Solved" and may not get any attention.  Check it out, and feel free to post there if you'd rather:

Just got off the phone with T-Mobile (1-800-937-8997), had the service rep escalate me to the tech support team, and the guy there was surprised that their Email to SMS service wasn't discontinued already.  I informed him that the option to “Block TMomail.net email" is available to customers, but enabling the option has no effect.  He was then able to confer with his supervisor and confirm that the block I turned on has been enabled since yesterday, but was surprised to learn that I still received another spam message today. I also explained that I can email my phone # at the address (##########@TMomail.net) any time, at will, from my Gmail account and get the text message seconds later, despite the block being in place.

He will be digging into it and getting back to me...