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Free in-flight Wifi - verification failure
I have thoroughly enjoyed the free in-flight wifi from T-Mobile and consider it one of the main reasons I remain with them (25 years now). All has been well the past handful of years, but recently, they wisely decided to set up text verification to make sure the user is the actual owner of the account. I am sure this was highly abused by folks so I don't blame them for doing this. BUT BUT BUT.... Unfortunately, for me at least, I cannot receive the text verification because I am not on connected yet. However, I need the text verification to get on wifi to get connected. So after trying many things many times (around 10-12 times to be specific), I gave up and ended up just purchasing the wifi directly from the airline. Ironically, as soon as I paid my $8, the text verification for free wifi immediately arrived. In fact, I received 10-12 texts with the verification code. Grrrr. NO, this was not an issue with the airplane's wifi since I was able to purchase it directly. The verification code quickly came through. Is it possible this issue is only happening to me? I have wifi calling enabled, I use google messages (on my android), I tried both RCS and SMS messaging. As recently as April I used free airplane wifi easily. The only change was this new verification procedure. Today I was on the line with tech support for 80 minutes to no avail. He transferred me to a department that apparently specializes in "airplane wifi." A nice woman with a french accent answered and promptly hung up on me. Merci! T-Mobile, please fix this. You will be losing me soon if you don't.
Internet
Anyone else having coverage issues with internet? I was getting a "speed test" of about 10 for downloads. It now below 4. I complained to the BBB about not getting a rebate when I first got their internet. They gave me the rebate but it seems they retaliated with slower internet. I've changed equipment and moved the gateway but still slow. Looked at coverage map and the very edge is a coup.e of streets over. I'm told it could be 3 YEARS before they got better coverage in my area. Other internet services are too expensive or aren't in my area yet. T-Mobile is no help. They arent even trying to keep my business.Can't Change Administrator Photo in T-Life
Hi, I’m setting up a syncup watch for my child and put in my contact info in the t-life app as the administrator. I want to change my profile photo, but every time I try I get “Something went wrong. Please try again.” error message. I’m doing this in the manage watch contacts setting. Is there somewhere else I can do this or a different setting? I also get the same error message if I only try to change avatars. I tried deleting the watch, deleting the app and reinstalling, but the same original avatar showed up and I can’t change it.UNLOCK PAID FULL PHONE REQUEST
o: T-Mobile Customer Care Date: May 13, 2025 Dear T-Mobile Customer Support, I spoke the call center multiple times on Sunday, May 11, 2025 from between 7:30 and approximately 10:45 pm. Each representative appeared to read the previous persons's notes and recite what they said. No one used critical thinking skills to help resolve the matter. All intractions were frustrating and it appeared that the representatives were not trained properly and not interested in resolving a problem that should have not existed in the first place. Last four of phone 1994. I am writing to formally request that T-Mobile unlock my Apple iPhone 11, which was purchased through T-Mobile in November or December of 2019 and paid in full approximately two years later. According to T-Mobile’s own device unlocking policy, devices are eligible to be unlocked once they have been paid off in full and meet basic usage requirements. My iPhone 11 meets these criteria, yet it remains locked due to no fault of my own. At no time during or after payoff was I informed that a manual request to unlock the phone was necessary. It is both unreasonable and unacceptable for T-Mobile to place blame on the customer for not requesting an unlock when, in fact, T-Mobile failed to act on their own stated policy. This failure is compounded by the fact that the device was paid off during or shortly after the COVID-19 pandemic began—a time when many systems were understandably delayed. However, that does not excuse the current refusal to resolve the matter properly. Most troubling is that during my recent call with your support team, a representative wrongly claimed that I had not purchased the phone from T-Mobile—despite being a loyal customer for nearly nine years and purchasing all of my devices through T-Mobile. This behavior is deeply unprofessional and borders on gaslighting. It is the responsibility of a service provider to maintain accurate records and to assist customers in resolving issues, not to discredit or shift blame onto them. Therefore, I am formally requesting: Immediate unlocking of my iPhone 11. A written explanation for why this issue occurred. Confirmation that the matter has been resolved. This experience has caused unnecessary frustration and raises serious concerns about T-Mobile's accountability and customer service. I expect a prompt and professional resolution within 2 business days of receipt of this complaint. Failure to do so may result in a formal complaint to the FCC and other consumer protection agencies. Sincerely, See Log on name
December on 12/07/2024. There was a promotion for an Amazon TV
HELO , I signed up online with T Mobile at the beginning of December on 12/07/2024. There was a promotion for an Amazon TV after a certain period of time. I'm still waiting. I called customer service today to see where the TV was and conveniently if they had a promotion for me, but they told me that I am not eligible. I feel that I have been a loyal customer for 5 months, maybe it's time to change providers? I have my tracking ID and my submission date, HELP PLEASE.
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