Forum Discussion

pbesk18's avatar
pbesk18
Newbie Caller
7 years ago
Solved

Failing to receive 2FA authentication sms from multiple sources

For some odd reason every time I request a token to login to some accounts, I'm not receiving any sms texts. I tried other phones and with other wireless provider and it does work. Is this happening to any other TMO users/accounts?

TMO should really investigate this issue.

  • tmo_amanda's avatar
    tmo_amanda
    7 years ago

    Thanks! With it specifically being Twitter, we'll need you to file a ticket with our DIGITS team via 611 or T-Force (through Facebook/Twitter). With DIGITS lines, most short codes won't go through but Twitter, Amazon, Facebook and a few others are already verified to be compatible.

  • DRRobovac's avatar
    DRRobovac
    Network Novice
    5 years ago

    I am experiencing something very similar.

    Ported my number from Google Voice to T-Mobile.

    On iPhone 12, on Magenta plan.

    No 2FA SMS messages are received on my phone.

  • tmo_amanda's avatar
    tmo_amanda
    Bandwidth Buff
    7 years ago

    Thanks! With it specifically being Twitter, we'll need you to file a ticket with our DIGITS team via 611 or T-Force (through Facebook/Twitter). With DIGITS lines, most short codes won't go through but Twitter, Amazon, Facebook and a few others are already verified to be compatible.

  • sbtech's avatar
    sbtech
    Network Novice
    7 years ago

    Twitter, and yes it is a digits number for me.

  • tmo_amanda's avatar
    tmo_amanda
    Bandwidth Buff
    7 years ago

    Hey, @pbesk18​!

    We'd love to help figure out why 2FA isn't working the way it should be.  @syaoran asked a few questions and it'd be helpful to know the answers:

    - what type of plan are you currently on?

    - are you using DIGITS?

    - what type of companies are you not able to receive the authentication texts from?

  • syaoran's avatar
    syaoran
    Transmission Titan
    7 years ago

    Are you a prepaid or postpaid customer?  I know some banks, like SunTrust, will not allow their system to verify 2FA on prepaid numbers for security reasons. 

  • syaoran's avatar
    syaoran
    Transmission Titan
    7 years ago

    Would you mind listing the companies you are having issues receiving 2FA's from?  What device are you using as well?  2FA's are working fine for me on my Note 9 from Amazon, Ubisoft, Bethesda, and Steam.