Forum Discussion
Data Breach?
What is the status of the data breach report? What is T-Mobile doing to verify and also notify customers?
Press release:
- As a result of this finding, we are taking immediate steps to help protect all of the individuals who may be at risk from this cyberattack. Communications will be issued shortly to customers outlining that T-Mobile is:
- Immediately offering 2 years of free identity protection services with McAfee’s ID Theft Protection Service.
- Recommending all T-Mobile postpaid customers proactively change their PIN by going online into their T-Mobile account or calling our Customer Care team by dialing 611 on your phone. This precaution is despite the fact that we have no knowledge that any postpaid account PINs were compromised.
- Offering an extra step to protect your mobile account with our Account Takeover Protection capabilities for postpaid customers, which makes it harder for customer accounts to be fraudulently ported out and stolen.
- Publishing a unique web page later on Wednesday for one stop information and solutions to help customers take steps to further protect themselves.
