Credit Card billing is not working

3 years and 4 months after the original post and T Mobile's online payment system still has this problem. I am on prepaid and I log on every month to make a payment. Sometimes it will take the cc cc num no problem, and sometimes I get the card number invalid message. Exact same card Everytime.

Most of the time I can just log in the next day and it will take it. Unfortunately my service ran out this morning and I went in the pay for the next month, wouldn't you know it, card number invalid. I was expecting a very important phone today, and I am sure I've missed it. Been trying to reload my service all day with no luck. Thanks T Mobile, missing that call today probably cost me a pretty large sum, all because after almost 4 years you still can't seem to get your online bill pay system right. And before you even say it, my TMobile app doesn't work for prepaid folks.

I chose T Mobile because of wifi calling on prepaid plans because of terrible reception where I lived, well, I just moved at the beginning of the month into an area with exceptional service. Too bad this happened the very first time I'm reloading at my new place. Looks like I don't need WiFi calling, the frustration or the headache anymore.

I had the same problem. I first used my PC with Chrome browser. I tried 2 different credit cards (both valid) and input them multiple times, always the same problem "card number is not valid". Then I accessed the site with my Android mobile phone and was able to make the payment without any problems (using the same credit card). I hope this might help some of you.

Same problem here. Tries 2 cards that are perfectly good for any other online payment and your page tells me "please enter valid number" before even trying to charge it. Considering that issue is older then 2 years and you didn't do anything to solve it or didn't provide any feedback to customers except "check with your bank", I assume you don't care anymore. I write it only for other users who might still have same issue: yes, its still there.

This also affects me.  Every month I have to re-enter the same credit card number or else it says payment fails.  All my credit cards and debit cards are affected and they all are perfectly usable.  After several months of this and having extra expenses because of it, I have decided to switch to Verizon which would actually be cheaper considering this sort of thing won't happen with them.  They also have much better coverage Nationwide and use the same spectrum as t mobile so it's an easy decision.

This is still an issue.

As other have reported. When you go online to "Add a Card" in the bill pay section you get to "Credit Card Number." When you type in a credit card number, it ALWAYS flags the box in red and adds a note, "Enter a valid card number." This has nothing to do with the card. It doesn't even attempt to process a payment against the card - it simply says the number is wrong. It has nothing to do with a CC balance or frozen - it never even attempts to talk to the bank.

So no @tmo_chris, this isn't a user-by-user problem. It's a web page login. I'm really surprised this isn't impacting more people to be honest.

Here it is May 2,2018 and having the same exact issue cant add a credit card or a bank. Not a good way to start my service. This is your side tmobile nit the end user.

I am having a similar issues as well. Upon logging in today I found that my username would not be accepted and to use my cell number. I did that and went to make a payment. When I attempted to make a payment I was presented with a web page that had no credit cards on record. So I tried adding my card again to make a payment and received an error that I need to enter a correct CC#.

Ugh!

This is still an ongoing issue. Sometimes I pay my bill early (most of the time), if not exactly on the due date. Today I logged in as normal to be told I cannot have my bill paid due to an invalid CC (which has been 1 of 2 used in the many years I have been a customer). It refused to accept the same card I have used for over a year (CC is not expired by any means).

I called, Rep told me she could not process the card but could not provide me with a valid reason as to why, until I guess she attempted to charge the CC multiple times without my consent. But as we are talking about consent the 1st rep also told me that I was setup for auto-pay which is totally false. I *never* use auto-pay for my phone bill and never allowed TM to add this to my account.

At this point I ask to speak with her supervisor and while on hold with the supervisor I log into my bank to check it out, it seems the 1st rep attempted to charge the CC 3x which all reversed immediately (but I only knew from logging into my bank, neither her nor her supe bothered to tell me). By the time the supervisor is on the phone and I update her she tells me there is nothing they can do to fix either the website or accept the payment via phone. I told her that is because the first rep locked my account due to multiple charges, supe had no real response to that.

I am actually trying to pay my bill as I have faithfully for years now, accept my funds, fix your payment processing system, educate your reps. 😠

@magenta4167428 & @magenta4169091

For this specific issue, we are going to need to access your account. We are unable to do that securely on a user to user forum so please contact us when you have a spare moment so our care teams can look into this with you.

Hello,

I am also facing this problem, can someone please find a solution to this problem.