Forum Discussion
Solved
Credit Card billing is not working
i try to pay off my bills online but it keeps saying enter a vaild number. And my cards are working fine. Has anyone been running into this problem?
I am not seeing any current open issues for online or over the phone payment issues. This is something that we will need to look at with each of you individually for privacy reasons. Please contact us when you have a moment so our care teams can look into these issues with you.
For anyone stumbling onto this conversation, one problem is probably that T-Mobile’s website is not compatible with certain web browsers.
I had a customer service representative tell me that my card was invalid (I assume she was also using an incompatible web browser). Then, I had the same problem trying to use Firefox to pay my bill through the website.
Finally, I was successful by using Microsoft Edge as my browser.
