Forum Discussion

GenlyAi's avatar
GenlyAi
Roaming Rookie
4 years ago

Can't change Caller ID name

I went to the following URL to change my caller iD on 2 of the lines. https://my.t-mobile.com/account/profile/line_settings/caller_id After 72 hours, it is still not changed. Why can’t I change my ...
  • syaoran's avatar
    syaoran
    3 years ago

    Give Customer Care a call.  They can get this done for you.

berkdavis's avatar
berkdavis
Roaming Rookie
2 years ago
MrsRight1 wrote:

I am also experiencing the same issue! It looks like I will have to make yet another hour long call for a simple request! 🙄 Is anyone able to confirm the update happened after 72 hours when the change was submitted by phone?

I had to call twice. The first call did not effectively change the caller ID.