Cannot log into my T-Mobile account

inob wrote:

I have been trying to log into my T-Mobile account all day and I still keep getting the message: “Looks like we got our wires crossed.We weren’t able to process your request at this time. Please try again later.”

Customer Service was no help. I was told that there was an update going on and to try again later.

I also tried different browsers and changed the password. Problem not solved.

Can anybody help resolve this?

Thanks!

 

 

 

I have the same problem for the last 4 months. I think T-Mobile doesn’t want you to use Firefox browser. After 15 years of being a loyal customer I finally decided to move to Verizon or At&t.

I am having the same issue. Customer service was no help. All they said was that it is a known glitch and they are working to fix it with no timeline

I was having the same problem and tried everything posted in this thread so far.

The only thing that worked was signing in through https://prepaid.t-mobile.com/

Well, that’s weird. I use Firefox and I’m not on a pre-paid plan. Using https://prepaid.t-mobile.com/ allows me to log in while using https://www.t-mobile.com/ gives me the “wires crossed” message. Chrome has the same behavior. I’ve noticed that using incognito mode allows me to log in via https://www.t-mobile.com/.

EDIT: And now, having logged in via https://prepaid.t-mobile.com/, I can now log in via https://www.t-mobile.com/ normally.

I have been getting this for 2 weeks. Using safari on my iPhone and iMac. Called support and zero help.  I am outside usa and tried with VPN also. Throes the chat. That was useless

what is the issue 

gltreefr wrote:

It appears that you also need to log in directly from https://prepaid.t-mobile.com/ and not from https://www.t-mobile.com/ if you have a prepaid plan. This finally worked for me now after about a week of those pesky “wires crossed” errors.

Thanks!! This works for me

It appears that you also need to log in directly from https://prepaid.t-mobile.com/ and not from https://www.t-mobile.com/ if you have a prepaid plan. This finally worked for me now after about a week of those pesky “wires crossed” errors.

For all of you who struggle with the “Looks like we got our wires crossed” error: try to go to your browser’s settings and make sure it allows third-party cookies. For example for Google Chrome it would be: Settings → Privacy and security → Cookies and other site data → General settings → Allow all cookies (selected). Also, a good idea would be to clean up all old cookies related to t-mobile.com domain. There, on the same page click on “See all cookies and site data” and then in the popup window in the search field enter “t-mobile.com” and you will see all the cookies and data associated with this domain.

Same here. Cannot log in via either Chrome, Firefox, or Edge (on a Windows machine)

So I can’t log in to my account to pay or manage my bill…  but I can log into the forums with the same account…

c’mon.  get your ducks in a row.