Forum Discussion
Cannot log into my T-Mobile account
I have been trying to log into my T-Mobile account all day and I still keep getting the message: “Looks like we got our wires crossed.We weren’t able to process your request at this time. Please try ...
If this issue is still continuing and happens on multiple browsers, definitely reach out to our Care team so they can file a Help Desk Ticket for you.
Well, that’s weird. I use Firefox and I’m not on a pre-paid plan. Using https://prepaid.t-mobile.com/ allows me to log in while using https://www.t-mobile.com/ gives me the “wires crossed” message. Chrome has the same behavior. I’ve noticed that using incognito mode allows me to log in via https://www.t-mobile.com/.
EDIT: And now, having logged in via https://prepaid.t-mobile.com/, I can now log in via https://www.t-mobile.com/ normally.
