Recent Content
Asus Zenfone 8
Is anyone having recent issues with their Asus Zenfone 8 connectivity? I've had my phone for a while and there were no issues with connecting with the network. However, the past 1.5 months, I've had issues with connecting to the internet (outside of wifi). It was recommended I swap out a sim card so I did and it fixed the issue for a week or so but then it just got worse. In recent weeks, I've had instances when I was unable to make calls, I would not get calls (straight to voicemail), and I would not be able to receive MMS (until connectivity returned). I've also had some not coming through for a couple of months, but they were infrequent enough. Now I wonder if they were forecasting what was to come. Resetting my phone doesn't work. Switching Internet off and on doesn't seem to work, either. Switching my phone off completely for a couple of minutes seems to help sometimes. Any ideas on what the problem could be? I see unofficial reports of people reporting T-mobile issues, but T-mobile doesn't seem to confirm them.
SOS only at my new house and street
I just moved and when I checked the coverage map it said I should have full bars. After moving in I realized I have no bars in every room and it’s in SOS. When I called customer service they told me that a tower was probably down and to check back in 8 days! I can’t be without service for over a week. Also there are no tall buildings or hills/ mountains nearby. I am at a loss of what to do other than change from T-Mobile.
TMOBILE? VPN? Work from home issues
Currently unable to connect to internet; or open apps with computer. Just off the phone with tech support at work AND we have 4 work at home associates that are having the same issue. Is anyone else having this problem? T Mobile says it’s the VPN, but we’ve always used the VPN. I’ve not been able to work since Saturday.
International Passes could use improvement.
I recently made a purchase for an 30 day pass for an international plan. In the app I taped on the device I wanted to add the plan to and unfortunately it had defaulted and added it to my line. I contacted customer service about the error and requested it to be moved to the correct line. I was informed that I would have to purchase another plan to put it on another line. I think this process is unnecessary given the fact the purchase was made less that 24hours from when the request of change was made and the bill itself would not change by switching the line its on. I reported my feedback to the service provider. T-mobile I'm looking at you as a business to fix a problem like this. As a customer I was let down by this. Thank you for your time, EMGift Card Scam
I signed up for T Mobile internet at the end of August 2024. There was a promotion of a $300 gift card after a certain period of time. Still waiting. Called customer service today to see where the card was and conveniently they have no past promotions in their system like that. I have been a loyal customer for over 24 years, maybe its time to change carriers? Anyone scammed for the same promotion?
Insurance asking T Mboile to print service was on specific day. How do we get that?
In order to appeal your claim we need documentation proving that the damage iPhone 11 ending was in service with T-Mobile at the time of damage on MM/DD/YY. T mobile chat says they cant find how to print and they cant send an email.They have email for everything, but not send us the requested document. Any one knows here how to get that done from T mobile? Thank you
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