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Bait and Switch Fees
I thought i-mobile would be a better company to deal with than Verizon but now I see you are just sneakier. They have high fees but at least I knew what they were.
I called t-mobile to setup a new account with two phone lines and one tablet. I was told that i would be sent new SIM cards and after receiving them I was to call in and port my numbers. I did this and now I have an extra $77.50 fee on my account for a partial month of service for my tablet. The monthly tablet fee was supposed to be $20 but because I changed my account in the middle of the billing cycle I am getting this charge.
What a complete load of @#$%!
My thanks to you both for pushing me to get this resolved through FB. I still don't know why your call in support could not resolve the issue but it is now resolved to my satisfaction.
First you can't honestly believe any company would have an "official" policy to mis-lead customers to charge extra fees, that is ridiculous. Second have you reached out to TMO via the options given to you by @tmo_lauren, I will note that T-Force on FB is very good at resolving issues.
Are you sure the $77.50 in not the total for 2 lines and tablet for a partial month? I know my first bill was a bit higher than normal but it was because my billing cycle (and a lot of friends also on TMO) starts on the 25th of the month so my first bill had a partial month for service thru the 24th then the full month of service 25 thru the next 24th. You also keep saying "fees", fees are like charges for activating a line, roaming, changing phone numbers etc, versus service charges so when talking to CS that might confuse the call since you seem to be applying "fees" to all charges.
FYI you actually probably did them a favor by returning the iPhone, as all carriers make very little if anything on phones and once you add in marketing, inventory costs and free financing they usually are losing money on them.
I have been with TMO for 13+ years and have never had an issue getting charged a "fee" for anything that wasn't a legitimate published fee and frankly since the "New" T-Mobile under John Legere even most of those have been eliminated. I would suggest going online and contact T-Force via FB and have them go over your service charges and fees and make sure everyone is on the same page and understanding. I would definitely agree you shouldn't have any charges from the 4th until you activated your SIM cards but then what ever your monthly rated dependent on your billing cycle closing date should be prorated between the 8th when you activated to your billing closing date which is usually different and not based on your activation date.
Yes, that is how I found out that this was an official program to give people misleading information so that t-mobile could charge them extra fees.
Here is the situation that i explained to no less than three of your account support representatives and managers:
On Sept 2 I called to open a new account with two phone lines and one tablet. I did not need any new equipment and I was told I could easily port my service over from Verizon. I was also told that I would be sent three new sim cards and that once I received them I was to call and have my numbers switched over.
My account was opened on 9/4 when the sim cards were shipped. On 9/8 I called to switch over my numbers as I was instructed to do.
I was then charged a $77.50 fee for changing my service in the middle of a billing period! I tried to explain \several times, to each person I spoke with, that this is what I was told to do and was never informed I would be charged a fee for following these instructions. I was told each time that this is a valid fee. By following all of the instructions I was given I was led into a trap where my normally $20/month service fee for my tablet was replaced with a $77.50 fee. If this is not intentionally misleading practices to charge exorbitant fees then I do not know what is.
So congratulations, you have that money from me now. However, I had also ordered a new iPhone the day before and I am now returning it. I will still get a new phone but I will not buy equipment or anything extra ever again from T-Mobile.
I have also filed a complaint with the FCC, posted about this behavior on FB, tweeted about it and also told my friends, who I had previously told about the great deal you have, to stay away from T-Mobile.
Hey there! Have you had a chance to contact us directly to see what may have been going on? Some offers are plan reliant, but a representative should be able to help you figure out exactly what happened and what options you have!
