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Bait & Switch
My family and I are victims of this bait and switch. We were assured they would accept a transfer from CSpire, have the “T-Mobile on me”, My husband traded his Iphone 14 for a T-Mobile 14, so we stil...
Any billing and promotion related issues need to be addressed with Customer Care by calling 611 from your T-Mobile number or by sending a DM to T-Mobile on either Facebook or Twitter.
I switched from a $14 a month plan to T Mobile for a promotional phone and was told by the rep my bill would be $40 a month… surprise!! Bait and Switch it was almost DOUBLE - $75 per month. I called customer service NUMEROUS times. THEY DON’T care! I did a get an Awww…. that’s too bad. comment. But NO accountability by T Mobile to stand by what their salespeople are selling their customers. A class action lawsuit would at least bring the issue to T Mobile and hold them accountable for their illegal business tactics. This is fraud!
Now I’m locked into a contract. By the comments and posts here - this is NOT unusual business practice for T Mobile. As soon as my contract is up I am gone.
