Forum Discussion
Solved
Anyone notice a difference to the usage page?
I recently discovered you can’t see the usage data for each of the lines. I inquired about it and was told this is a new layout (do to phone apps) and you can only see the usage data in your monthly bill. I voiced my displeasure. They said they would report the concern. Anyone else find it a concern?
So excited to share the good news! Usage details are back to normal 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
So excited to share the good news! Usage details are back to normal 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
Hey there. I confirmed with our software teams that the usage details are NOT going away permanently. We are working towards figuring out what is causing them not to display and finding a fix. We appreciate your patience while we work through it. At this time, I am closing comments on this thread, but the conversation is ongoing here: USAGE DETAILS NOT UPDATED | T-Mobile Community
4 weeks and no fix, no timeline. Help!
Is the fix in yet? NO
According to these community boards, tons of customers have put in tickets about this and some are told “it’s being worked on,” others are told that this feature will be going away and we will only have the ability to look at usage details at the end of the billing cycle going forward. We need thiss feature, T-mobile!
I have been having the same problem since November 2022 spoke to T-Mobile many time many tickets have been put in and they still don’t know why or how to fix it😢
Bump bump bump TMOBILE FIX THIS
I also have this problem. I haven’t been able to see any usage for five phones since Feb. 4, 2023. A ticket was written on February 9th (# 73027744). Not fixed and nobody has contacted me except for a survey. I do not want to answer one now. It would not be good.
I did the chat yesterday. They finally said it was a computer glitz and it was being worked on. I said I have wasted way too much time on this issue and should get a bill credit. I got a $15 credit. Now will see if the problem gets fixed. Thanks for all the help.
Thank you!!!
