Forum Discussion

Okjosephs's avatar
Okjosephs
Network Novice
3 months ago

moving to different state

Moving from Jacksonville, Fl to Foley, Al later this month. What do I need to do to keep my service. 

  • Cellphone or internet?  You can update your address for your billing in your my.T-Mobile.com account but it is also good to make sure it is updated on the backend as well by giving Customer Care a call at 611 or by reaching out to T-Mobile via DM on Facebook or Twitter.  If you have internet, the gateways are location locked so you will want to reach out to T-Mobile Internet Support.  

    https://www.t-mobile.com/contact-us?INTNAV=fNav%3AContactUs%3AContactInformation

  • syaoran's avatar
    syaoran
    Transmission Titan

    Cellphone or internet?  You can update your address for your billing in your my.T-Mobile.com account but it is also good to make sure it is updated on the backend as well by giving Customer Care a call at 611 or by reaching out to T-Mobile via DM on Facebook or Twitter.  If you have internet, the gateways are location locked so you will want to reach out to T-Mobile Internet Support.  

    https://www.t-mobile.com/contact-us?INTNAV=fNav%3AContactUs%3AContactInformation

  • gramps28's avatar
    gramps28
    Router Royalty

    You're going to want to update the e911 address in your MyTmobile account.