Forum Discussion
Solved
Account Suspended For Seemingly No Reason
Hi all, I went in to my local T-Mobile store today and 1) Switched from a pre-paid account to a post-paid account (Magenta Max) and 2) ordered the new iPhone 13 Pro. The rep assured me that I wou...
Resolved--had to message a rep through the app to get the issue fixed.
Edit: After waiting a while to chat with someone, customer support was able to fix it. I’m still frustrated that someone the system suspends your account like that, but I do want to give customer support credit.
