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"Warning: Don't Fall for T-Mobile's Scam!"
This is the worst company I’ve ever encountered. They run a total scam! They’ve been charging me for over a year for a phone I don’t even have, and they keep billing me for phones that aren’t mine. I’ve made several complaints, but all they do is continue to charge me. I wouldn’t recommend this company to anyone. I have a huge platform on social media, and I’m going to let everyone know what they’re doing. Seriously, do not sign up with T-Mobile—they’re running a scam!
Mixed Feelings about T-Mobile
I've been at my company over 35 years. I've been managing our Verizon account for 35-40 lines of service for over 25 years since they bought out GTE Mobilnet. After watching Verizon's customer service literally fall over a cliff, I finally made the decision to move all our lines of service to T-Mobile. No issues with the network quality, which is superior to Verizon. Greatest competitive advantage T-Mobile has is allowing business customers to speak with stateside customer service. Losing that was the beginning of Verizon's downward spiral in my opinion. However, the one thing that is literally HORRID is T-Mobile's billing procedures and order paperwork. The latest example is that I ordered 8 phones at once and need to allocate the total cost associated with each device to the respective user so, I obviously need a break down. However, all you see on the bill is an aggregate total of $2400, followed by 8 rows of identical text for each piece of equipment with different amounts and then 10 rows with identical text for tax with different amounts. Why there are 8 charges for phones and 10 charges for tax, I still don't know. And there is NOTHING to say the model of the equipment or the associated cellular line. WORSE, it was a major feat for T-Mobile to try to figure this out for me. I sent 8 separate emails requesting this information and each response was more clueless than the last. I finally called and got a WONDERFUL CSR (thank you KiKi) but it took her 50 minutes going through paperwork to try to break this apart herself. I'm still not 100% certain we got it exactly right but felt it was close enough that I didn't feel I was grossly overcharging any of the users. This is literally INSANE. I got these devices through T-Mobile because they provided deep discounts for bringing over the new lines of service but I will NEVER, ever, ever buy equipment through them again. I will order directly through Samsung or Apple who will give me straightforward invoicing to show the total costs associated with each user as anyone would expect. I have a lot more to rant about on the billing front, but will save that for my next post.
FALSE ADVERTISING/PROMISES BY TMOBILE!
For some reason, their site is not letting me post this comment. Since signing up with T-Mobile in 2022 - the senior rate - which WAS $50 when I signed up, the guaranteed rate that "would never increase" has increased TWICE! The first was $5 per month when suddenly my chosen auto pay method (credit card used for phone insurance) would no longer qualify for auto-pay discount, even though I am still on auto-pay. This was a disguised increase. Then today I get another increase of $5 per month. So my locked in rate that was NEVER supposed to increase, which got T-Mobile a lot of their customer base, was total BS! My rate has gone up TWENTY PERCENT in less than three years! TM has removed much of the guaranteed pricing language from it's website too! Bait and switch. False advertising. False agreements. FALSE promises.What Are My Choices For Data Coverage On T-Mobile For Business Data Lines?
I have a business account with two data lines. One is Bus Unl Tablet 10 GB HS TI and the other is 5G Bus Mobile Int 30GB I will be traveling to Belize, Honduras and Mexico soon. What data coverage will I have with these and at what speeds? If I want to add additional coverage, what would the cost be and speed? Would it matter which line I add it to? Like
What Are My Choices For Data Coverage On T-Mobile For Business Data Lines?
I have a business account with two data lines. One is Bus Unl Tablet 10 GB HS TI and the other is 5G Bus Mobile Int 30GB I will be traveling to Belize, Honduras and Mexico soon. What data coverage will I have with these and at what speeds? If I want to add additional coverage, what would the cost be and speed? Would it matter which line I add it to?
