For now, many apps exist on the market that offer a secondary number so employees can use the same phones for both personal and professional matters. However, it’s not the optimal solution since these apps may not help your organization remain compliant. It’s far better to find a solution that offers increased privacy and accurate record keeping.
More specifically, offering a communications solution, one that provides intelligent, real-time redaction of sensitive information, as well as call-and-message recording would provide a more effective way for companies to ensure they’re complying with regulations. Companies are better off finding solutions to automatically log business communications so they can readily show an archive or audit a specific deal if regulators come knocking on their door.
Even better, companies can look towards solutions to automate more manual tasks, especially ones in regards to generating leads or sales. Ideally, apps that can sync up logs of calls made with leading CRMs like Salesforce and leading MDM tools like Microsoft Intune would help employees save time from having to manually log interactions and focus instead on building their pipeline and closing the sale.
At T-Mobile, our core competency is connectivity, which is why we’re committed to helping provide these types of solutions. Our ultimate goal is to help organizations fuel true digital transformation by bridging the gap between their goals to support their consumers while remaining compliant.