Wall Street firms have been required for decades to closely monitor and save their employees’ business communications, a task that’s been complicated in recent years by the proliferation of mobile technology and messaging apps. The system was strained all-the-more as firms sent workers home at the start of the Covid-19 pandemic, making it harder to see who might be using an unmonitored device.
More specifically, purchasing and tracking physical cell phones brings a number of new operational challenges and could be an administrative nightmare for both the company and the employee. For instance, employees may find it cumbersome to remember to make calls through their work number or applications, given the number of devices available. Plus, the cost of phones and phone lines comes with a steep price tag.
Given the current reality with the hybrid workforce, employees may be communicating with others outside of the office and may end up using apps like WhatsApp or WeChat. Doing so can increase the risk of messaging from someone’s personal device, making it harder for corporations to stay compliant.