Your wireless carrier is key to your edge computing strategy.

Among the most important components of edge computing are the wireless networks that make it possible for companies to gather or share data from devices such as sensors, commercial products, vehicles, and other connected objects. Because of that, one of the biggest decisions when building an edge computing strategy for your business is selecting the best possible wireless carrier.

When evaluating wireless providers, you should consider several factors, all of which are important to the success of edge computing initiatives. Here are a few of the key areas to examine:
 

Network speeds.

Business users need real-time access to data to generate fast responses that can make all the difference in a transaction. That means the carrier network being used must be able to support the fastest speeds possible. If network speeds are sluggish, the result will be poor user experience, decreased productivity, and dissatisfied customers.

Consider whether your wireless provider is offering speed-boosting technologies such as:

• Carrier aggregation: combines multiple operating frequency bands into one data channel to enhance data capacity
• 4X4 MIMO (multiple input multiple output): increases peak data rates as more independent data streams are used
• 256 QAM (quadrature amplitude modulation): a complex modulation scheme that greatly boosts transmission rates.

Ask carriers whether they are deploying a growing number of cell sites to deliver fast speeds and cut down on network congestion in overworked areas. And then ask what the carriers’ plans for delivering 5G are.
 

Reliability and availability.

The only thing worse than slow access to data is no access to data—network reliability and availability are crucial when looking to build an edge computing infrastructure. Your business needs consistently reliable and far-reaching wireless network coverage, so your users and external customers are always able to access the computing resources they need.

T-Mobile is already preparing for the 5G era and fitting cell towers with new radio equipment. That capability enables us to roll out network upgrades and increase bandwidth with a simple software update rather than having to refit towers and interrupt your service.

The edge of the network has its own set of cybersecurity threats and vulnerabilities, including those associated with data and connected devices.

Ensuring the security and privacy of data is extremely important, so consider whether your wireless carrier uses the latest technologies to protect networks against intrusions such as hacker attacks.
 

Customer service and support.

Issues inevitably arise with endeavors such as edge computing, so having easy and dependable access to customer service and support is crucial. Your wireless carrier should have an enterprise-grade service and support infrastructure in place, including customer service representatives and a team of experts who can be reached at any time.

Key questions to ask in this area are: what sort of help desk functionality does the carrier have, how much does it cost, and what services are included? Is there support for hardware, such as configuring and troubleshooting Wi-Fi routers or support for applications such as setting up cloud storage and troubleshooting issues with multiple software applications?
 

Breadth of services.

Established wireless carriers should provide an array of services, many of which come into play with edge computing initiatives.

These types of services should include mobile device management (MDM), with software that can help secure a company’s mobile workforce and enable users to be more productive. Some carriers integrate MDM applications with their business service and will provide advisors to help you understand device management and productivity options, as well as help select solutions that meet your specific needs.

Some carriers also offer solutions that leverage artificial intelligence, with endpoint management tools to help protect data by better managing smartphones, tablets, laptops, desktops, wearables, and IoT devices.

Corporate stability.

Something else that’s important to consider when selecting a wireless carrier is the stability of the business. How long has the company been operating in its markets and what sort of market share does it have?

From a financial perspective, research whether the company is growing in terms of revenue, the number of customers, network size and coverage areas, and devices supported. What’s the outlook for future growth and the further expansion of the wireless network?

Other factors to look at are the company’s track record in delivering service, including availability and reliability, and any awards received in a variety of business and consumer categories.