[Skip to main content](https://www.t-mobile.com#content-main) [](https://www.t-mobile.com/business) Log in [](https://www.t-mobile.com/business) Search Search Submit search query Close out of search RECENT0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions - [Plans](https://www.t-mobile.com/business/wireless-business-plans) Plans - Plans - [Business Phone Plans](https://www.t-mobile.com/business/wireless-business-plans) - [Business Data Plans](https://www.t-mobile.com/business/plans/business-unlimited-data-plans) - [Enterprise Unlimited](https://www.t-mobile.com/business/enterprise-unlimited-plans) - [Business Internet](https://www.t-mobile.com/business/business-internet) - [First Responder Agency](https://www.t-mobile.com/business/government/first-responders-connecting-heroes) - [Travel Benefits](https://www.t-mobile.com/business/plans/travel-benefits) - [Consumer Phone Plans](https://www.t-mobile.com/cell-phone-plans) - [Coverage](https://www.t-mobile.com/business/5g) Coverage - [5G Network](https://www.t-mobile.com/business/5g) - [5G & 4G Coverage Map](https://www.t-mobile.com/business/5g/5g-coverage-map) - [Satellite Phone Service](https://www.t-mobile.com/business/starlink-satellite-phone-service) - [5G Business Impacts](https://www.t-mobile.com/business/5g/5g-hq) - [Try our 5G Network](https://www.t-mobile.com/business/offers/free-network-trial) - [International Coverage](https://www.t-mobile.com/business/international-coverage) - [Devices](https://www.t-mobile.com/business/cell-phones) Devices - Type - [Cell phones](https://www.t-mobile.com/business/cell-phones) - [Tablets and Hotspots](https://www.t-mobile.com/business/tablets) - [Accessories](https://www.t-mobile.com/business/accessories) - [Bring your own device](https://www.t-mobile.com/business/byod-bring-your-own-device) - [Non-stock Certified Devices](https://www.t-mobile.com/business/solutions/iot/device-certification) - Deals - [See all deals](https://www.t-mobile.com/business/offers/business-deals-hub) - [Apple](https://www.t-mobile.com/business/apple-business-iphone-deals) - [Samsung](https://www.t-mobile.com/business/offers/samsung-galaxy-5g) - [Google Pixel](https://www.t-mobile.com/business/offers/google-pixel-deals) - [Internet](https://www.t-mobile.com/business/business-internet) Internet - [Overview](https://www.t-mobile.com/business/business-internet) - [Small/Medium Business Internet](https://www.t-mobile.com/business/solutions/business-internet-services/small-business-internet) - [Enterprise Internet](https://www.t-mobile.com/business/solutions/business-internet-services/business-internet) - [Government Internet](https://www.t-mobile.com/business/government/internet-services) - [Education Internet](https://www.t-mobile.com/business/education/internet-services) - [Check availability](https://www.t-mobile.com/business/check-eligibility) - [Deals](https://www.t-mobile.com/business/offers/business-deals-hub) Deals - Deals - [See all deals](https://www.t-mobile.com/business/offers/business-deals-hub) - [Apple](https://www.t-mobile.com/business/apple-business-iphone-deals) - [Samsung](https://www.t-mobile.com/business/offers/samsung-galaxy-5g#INTNAV=tNav:Deals:Samsung) - [Google Pixel](https://www.t-mobile.com/business/offers/google-pixel-deals) - [Free & Zero Down Phones](https://www.t-mobile.com/business/offers/zero-down-phones) - Plan Discounts - [Military & Veterans](https://www.t-mobile.com/business/offers/military-discount-plans) - [First Responders](https://www.t-mobile.com/business/offers/first-responder-discount-phone-plans) - [Solutions](https://www.t-mobile.com/business/solutions) Solutions - Solutions - [Overview](https://www.t-mobile.com/business/solutions) - [Business Internet](https://www.t-mobile.com/business/business-internet) - [Internet of Things](https://www.t-mobile.com/business/solutions/iot) - [Advanced Networking](https://www.t-mobile.com/business/solutions/5g-advanced-solutions) - [Productivity](https://www.t-mobile.com/business/solutions/productivity) - [Security](https://www.t-mobile.com/business/solutions/security) - [AI-powered communications](https://www.t-mobile.com/business/solutions/dialpad) - Segments & Industries - [Small/Medium businesses](https://www.t-mobile.com/business/small-midsize-business) - [Enterprise](https://www.t-mobile.com/business/enterprise) - [Government](https://www.t-mobile.com/business/government) - [Education](https://www.t-mobile.com/business/education) - [T-Priority](https://www.t-mobile.com/t-priority) - [Industries](https://www.t-mobile.com/business/industry-solutions) - Resources - [Why T-Mobile](https://www.t-mobile.com/business/why-tmobile) - [Customer Stories](https://www.t-mobile.com/business/why-tmobile/customer-success-stories) - [Switch Carriers](https://www.t-mobile.com/business/switch-phone-carriers) - [Benefits](https://www.t-mobile.com/business/benefits/magenta-status) - [T-Platform](https://www.t-mobile.com/business/solutions/t-platform) - [Innovate Awards](https://www.t-mobile.com/business/customer-innovate-awards) [Contact us](https://www.t-mobile.com/business/b2b-contact-information) Contact us - [Sales: 833-390-1896](tel:1-833-390-1896) - [Support: 844-211-5308](tel:1-844-211-5308) - [Connect with sales](https://www.t-mobile.com/business/b2b-contact-information/form) [Find a store](https://www.t-mobile.com/stores/i/business) [Cart](https://www.t-mobile.com/business/cart) Search Search Submit search query Close out of search RECENT0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions Get Started My account [Log in](https://tfb.t-mobile.com/) [Back to dashboard](https://www.t-mobile.com/account/dashboard) more from T-Mobile - [Wireless](https://www.t-mobile.com/) - [Business](https://www.t-mobile.com/business) - [Prepaid](https://prepaid.t-mobile.com/home) - [Internet](https://www.t-mobile.com/home-internet) - [T-Priority](https://www.t-mobile.com/t-priority) - [SuperMobile](https://www.t-mobile.com/business/plans/supermobile) [](https://www.t-mobile.com) # Healthcare workforce post-pandemic burnout. ## Healthcare workforce post-pandemic burnout. __OVERVIEW__ [Roots of burnout](https://www.t-mobile.com#Roots) Causes. [Reducing burnout](https://www.t-mobile.com#Reducing) Potential healthcare burnout solutions. SHARE THIS ARTICLE: [](https://www.linkedin.com/cws/share?url=https%3A%2F%2Fwww.t-mobile.com%2Fbusiness%2Fresources%2Farticles%2Fhealthcare-worker-burnout) [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.t-mobile.com%2Fbusiness%2Fresources%2Farticles%2Fhealthcare-worker-burnout) [](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.t-mobile.com%2Fbusiness%2Fresources%2Farticles%2Fhealthcare-worker-burnout) ## Related content. ### Increasing employee retention. More than half of Americans do at least some work from home. Learn how 5G-enabled hybrid work models can help you deliver the flexibility employees want, reduce burnout, and retain providers in a competitive labor market. [Read the report , opens in a new window](https://www.t-mobile.com/content/dam/digx/tfb/us/en/non-dynamic-media/pdf/WorkforceRetention_FINAL_042424.pdf?icid=TFB_TMO_P_TFBHEALTH_7D5326EFD07BDEA240244)  ## Increasing employee retention. ### Leveraging connectivity to mitigate health disparities. Health disparities are caused by many factors, but we can't ignore the digital divide. Connectivity can help close gaps and improve access to care. [Bridge the gap](https://www.t-mobile.com/business/resources/articles/connectivity-mitigates-health-disparities)  ## Leveraging connectivity to mitigate health disparities. ### Priorities in healthcare software spending on digital connectivity. Virtual care is transforming healthcare workflows, clinical documentation, patient experience and engagement, and even infrastructure. [Explore priorities , opens in a new window](https://www.t-mobile.com/business/resources/articles/digital-transformation-in-healthcare)  ## Priorities in healthcare software spending on digital connectivity. __Dr. Christine Gall,__ Healthcare Expert A three-year study¹ of U.S. healthcare workers from 2019 to 2022—spanning before the COVID-19 pandemic and nearing its end—found increased cases of emotional exhaustion amongst staff that contributed to their decision to change roles or leave the healthcare workforce altogether. Although the "emotional exhaustion trajectories" varied by role, there was an overall increase in healthcare worker burnout across all disciplines. Coupled with federal government reports2,3 indicating healthcare workers are five times more likely to experience workplace violence than staff in other industries, these trends signal that healthcare has a fundamental problem. A 2022 survey by National Nurses United, the largest union for registered nurses in the U.S., found 48% of more than 2,000 nurse respondents reported an increase in workplace violence, more than double the numbers from the previous year. ## ROOTS OF BURNOUT Causes. The U.S. Surgeon General, Dr. Vivek Murthy, issued an advisory⁴ on healthcare worker burnout, writing "Health workers, across clinical and community settings, whether caring for patients or managing a public health crisis, have long-faced difficult, irregular hours in challenging, and extraordinarily stressful working environments." But the COVID-19 pandemic further accelerated these challenges. The advisory cites four major categories which likely contributed to the rise in healthcare worker burnout, including: 1. *__Societal and cultural.__* Politicization of science and public health, structural racism and health inequities, health misinformation, mental health stigma, and unrealistic expectations of health workers. 2. *__Healthcare system.__* Limitations in national and state regulations, misaligned reimbursement policies, burdensome administrative paperwork, poor care coordination, and lack of human-centered technology have contributed to increased rates of burnout. 3. *__Organizational.__* A lack of leadership support, the disconnect between values and key decisions, excessive workload and work hours, biased and discriminatory structures and practices, and barriers to mental health and substance use care. 4. *__Workplace and learning environment.__* Limited worker flexibility, autonomy, and voice, lack of a culture of collaboration and vulnerability, limited time with patients and colleagues, absence of focus on health worker well-being, and harassment, violence, and discrimination. Find out about smart services that can help deliver better patient care. Contact us ## REDUCING BURNOUT Potential healthcare burnout solutions. The Surgeon General's advisory recommends several possible [healthcare technology solutions](https://www.t-mobile.com/business/resources/articles/value-based-healthcare) to various stakeholders for healthcare organizations, federal, state, local and tribal governments, and payers. Recommendations include "protect the health, safety, and well-being of all health workers" and "reduce administrative and other workplace burdens to help health workers make time for what matters." A chapter of the report touches on what healthcare technology companies can do, noting, "Rapid advancements in technology, and health information technology, have enhanced our capability to deliver, process and access healthcare, yet more work remains to ensure these advances do not contribute to health worker burnout." Recommendations for medtech include: - "Design technology to serve the needs of health workers, care teams, and patients across the continuum of care." In particular, including health workers early on in the development and implementation of these [healthcare technology solutions](https://www.t-mobile.com/business/industry-solutions/healthcare) is important to "ensure inclusive, accessible design." - "Design platforms with the goal of interoperability at the outset." The focus of technology integration must assure against increasing burdens on workers and ensure "patient-generated data is accessible in a meaningful way." - "Strengthen integration of data across different platforms and health sectors." The advisory emphasizes the value of automated health data integration across systems that allow data from all members of the clinical care team, including the patient and caregivers to be integrated, analyzed, and transformed into actionable insights. - "Improve seamless storage of and access to health data." A standard format for data storage and exchange would enable data to be accessed across systems and devices. The report also notes nurses spend up to 41% of their time on electronic health records (EHRs) and documentation, and physicians spend two hours per day on EHRs and other administrative tasks. A great deal of work must be done to ensure the safety and health of our healthcare workers. As Dr. Murthy notes, "The stakes are high. If we fail to act, we will place our nation's health at increasing risk." ## About the author:  __Dr. Christine Gall,__ Healthcare Expert Dr. Gall has been a healthcare leader for over 30 years. As a nurse, she has practiced in inpatient, outpatient, and homecare settings, allowing unique insights into the continuum of care. Dr. Gall has designed and implemented multiple clinical programs aimed at addressing gaps in services and care for underserved patients. Prior to joining T-Mobile, Dr. Gall consulted with local government to support their pandemic emergency response. In her role at T-Mobile, Dr. Gall leads the product marketing strategy for healthcare, collaborating with healthcare leaders and clinicians to create telehealth and mobility solutions that address the greatest challenges of the day. She believes that T-Mobile's powerful 5G network is key to addressing health disparities and barriers to access that impact population health. Dr. Gall's academic credentials include a Bachelor of Science Degree from the University of Wisconsin-Milwaukee, a Master of Science Degree in Healthcare Management from the Lubar School of Business Administration at the University of Wisconsin-Milwaukee, and a Doctorate Degree in Public Health Leadership from the University of Illinois Chicago. Her Dissertation, funded by the State of Ohio, was on the topic of Mass Casualty Pandemics. Dr. Gall is a Six Sigma Green Belt and has a Certification in Business Analytics from the Wharton School of Business at the University of Pennsylvania. __Sources__ 1\. Sexton JB et al. Emotional Exhaustion Among U.S. Health Care Workers Between and During the COVID-19 Pandemic, 2019-2021. JAMA Netw Open. 2022;5(9):32232748. [https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2796562](https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2796562) 2\. Boyle P. Threats against health care workers are rising. Here's how hospitals are protecting their staffs. Association of American Medical Colleges. August 18, 2022. [https://www.aamc.org/news-insights/threats-against-health-care-workers-are-rising-heres-how-hospitals-are-protecting-their-staffs](https://www.aamc.org/news-insights/threats-against-health-care-workers-are-rising-heres-how-hospitals-are-protecting-their-staffs) 3\. Injuries, Illnesses, and Fatalities. U.S. Bureau of Labor Statistics. [https://www.bls.gov/iif/home.htm](https://www.bls.gov/iif/home.htm) 4\. Addressing Health Worker Burnout. The U.S. Surgeon General's Advisory on Building a Thriving Health Workforce. [https://www.hhs.gov/sites/default/files/health-worker-wellbeing-advisory.pdf](https://www.hhs.gov/sites/default/files/health-worker-wellbeing-advisory.pdf) ### Let's chat. [855-502-1392](tel:855-502-1392) ## Follow T-Mobile for Business - [LinkedIn](https://www.linkedin.com/showcase/t-mobile-business/?INTNAV=fNav%3ALinkedIn) - [Facebook](https://www.facebook.com/Tmobileforbusiness/) - [X](https://twitter.com/TMobileBusiness/) - [YouTube](https://www.youtube.com/@t-mobileforbusiness) - [English](https://www.t-mobile.com) - [Español](https://www.t-mobile.com) - ### Contact an expert Contact an expert - [Talk to an expert 1-855-977-4135](tel:) - [Email an expert](https://www.t-mobile.com/business/b2b-contact-information) - ### Customer Care Customer Care - [My account log in](https://tfb.t-mobile.com/?INTNAV=fNav%3AMyAccountLogin) - [Call a CARE expert](tel:) - [Online support site](https://www.t-mobile.com/support/business) - ### Plans Plans - [Business Phone plans](https://www.t-mobile.com/business/wireless-business-plans) - [International coverage](https://www.t-mobile.com/business/international-coverage) - [Small Business Internet](https://www.t-mobile.com/business/solutions/business-internet-services/small-business-internet) - [Business Internet](https://www.t-mobile.com/business/solutions/business-internet-services/business-internet) - ### Resources Resources - [Reasons to switch](https://www.t-mobile.com/business/reasons-switch-t-mobile-business) - [DIGITS](https://www.t-mobile.com/business/solutions/digits) - [Merger benefits](https://www.t-mobile.com/business/t-mobile-sprint-merger-benefits) - [Events](https://www.t-mobile.com/business/t-mobile-events-webinars) - ### Segments & Industries Segments & Industries - [Small/Medium businesses](https://www.t-mobile.com/business/small-midsize-business) - [Enterprise](https://www.t-mobile.com/business/enterprise) - [Government](https://www.t-mobile.com/business/government) - [Public safety](https://www.t-mobile.com/business/government/public-safety) - [Education](https://www.t-mobile.com/business/education) - [Libraries](https://www.t-mobile.com/business/industry-solutions/libraries) - ### More from T-Mobile More from T-Mobile - [Wholesale](https://t-mobile.com/wholesale?INTNAV=fNav%3AWholesale) - [Consumer wireless](https://www.t-mobile.com/) - [Become a T-Mobile Partner](https://businesspartners.t-mobile.com/English/program_overview.aspx?INTNAV=fNav%3ABecomeT-MobilePartner) [](https://www.t-mobile.com/) - [About](https://www.t-mobile.com/about-us) - [Investor relations](https://investor.t-mobile.com/investors/default.aspx?INTNAV=fNav%3AInvestorRelations) - [Press](https://www.t-mobile.com/news) - [Careers](https://www.t-mobile.com/careers) - [Deutsche Telekom](https://www.telekom.com/en?INTNAV=fNav%3ADeutscheTelekom) - [Puerto Rico](https://www.t-mobilepr.com/?INTNAV=fNav%3APuertoRico) - [Privacy notice](https://www.t-mobile.com/privacy-center/our-practices/privacy-policy) - [Trust Center](https://security.t-mobile.com/?INTNAV=fNav%3ATrustCenter) - [Privacy Center](https://www.t-mobile.com/privacy-center) - [Consumer information](https://www.t-mobile.com/responsibility/consumer-info) - [Public safety/911](https://www.t-mobile.com/responsibility/consumer-info/safety/9-1-1) - [Terms & conditions](https://www.t-mobile.com/responsibility/legal/terms-and-conditions) - [Terms of use](https://www.t-mobile.com/responsibility/consumer-info/policies/terms-of-use) - [Accessibility](https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy) - [Open Internet](https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service) - [Do Not Sell or Share My Personal Information](https://www.t-mobile.com) - [Licenses & Patents](https://www.t-mobile.com/responsibility/legal/licenses-and-patents) - [Instagram](https://www.instagram.com/tmobile/) - [Facebook](https://www.facebook.com/Tmobileforbusiness/) - [X](https://twitter.com/TMobileBusiness/) - [YouTube](https://www.youtube.com/@t-mobileforbusiness) © 2026 T‑Mobile USA, Inc. ## Healthcare workforce post-pandemic burnout. ## Increasing employee retention. ## Leveraging connectivity to mitigate health disparities. ## Priorities in healthcare software spending on digital connectivity.