When it comes to Las Vegas, the tagline "What happens in Vegas stays in Vegas" usually holds up. But there's a catch: You have to actually leave first. When you live and work there, things are a little different. Tourists and gamblers may get a free pass from time to time, but working in Vegas means you are just as accountable as anyone else, anywhere else, for what you do.
That's why World Class Facility Services (WCFS), a multi-million-dollar cleaning and maintenance company serving some of Vegas' biggest casinos and hotels, opted to install T-Mobile for Business Fleet Management Solutions in its fleet of 31 trucks. Accountability can be a problem when most of your staff works the night shift.
"We found that one employee slept in the truck all night long," said WCFS's long-time Operations Manager, John Haskett. "As soon as we put the GPS in there, that just stopped the ‘no accountability’ mentality. If you're being held accountable for your actions, you're probably going to do a better job than if nobody's looking."
This goes for customers as well.
"I would definitely say, for our employees, they now have backup," said Haskett. "If there is a problem—because we do have problems where customers say we didn't show up or we came in late—we can track that."