EMERGENCY BROADBAND BENEFIT
Providing high-speed internet access to households in need.
Questions about this program?
What is the Emergency Broadband Benefit?
The Emergency Broadband Benefit Program (EBB) is a temporary program launched by the FCC to help subsidize the cost of high-speed Internet services for households struggling financially due to the COVID-19 pandemic.
Why is T-Mobile doing this?
T-Mobile is participating in the FCC's Emergency Broadband Benefit Program to ensure households affected by the COVID-19 pandemic are able to stay connected to work, education, healthcare and other services.
Can Government Agencies enroll qualified households?
Any type of government agency may enroll EBB-eligible households in EBB-supported service provided by T-Mobile. Households must verify their own eligibility by utilizing the National Verifier. Once deemed eligible by the National Verifier, T-Mobile will work directly with government agencies to provision service to qualifying households.
Who is the responsible for the bill when qualified households receive the EBB through a government agency?
T-Mobile will contract directly with government agencies to provide EBB-supported service to qualifying households. The government agency will be responsible for paying for the cost of eligible service.
How does a household receive customer support such as device or service troubleshooting if they enroll through a government agency?
Households receiving EBB-supported service that enrolled through a government agency may contact T-Mobile Customer Care for assistance.
What documentation is a government agency required to provide or store?
Since T-Mobile is requiring all customers to verify their eligibility through the National Verifier, government agencies are not required to retain eligibility documentation. Government agencies are required to provide eligible households with a MSIDN so that they may enroll for EBB-supported service through T-Mobile.
What happens to the government agency’s T-Mobile bill when a household becomes unenrolled from EBB?
If a household is de-enrolled from EBB, the customer’s account will be cancelled, and the government agency’s bill will remain the same.