EMERGENCY BROADBAND BENEFIT

Providing high-speed internet access to households in need.

Through the Emergency Broadband Benefit program, we’re helping government agencies, higher education organizations, and libraries to temporarily provide internet connectivity to households facing financial hardship due to the Covid-19 pandemic.

Program eligibility requirements.

A household is eligible if one member:

  • Qualifies for the Lifeline program, including those who are on Medicaid or receive SNAP benefits.

  • Received a Federal Pell Grant in the current award year.

  • Experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers.

  • Meets the eligibility criteria for a participating provider’s existing low-income or COVID-19 program.

Get the full qualification details for the Emergency Broadband Benefit program.
Learn more

Plan options

Your agency or organization can choose from two convenient ways for households to connect—at no cost.  

Moxee Tablet and Alcatel Joy Tab 2 tablet. Moxee Tablet and Alcatel Joy Tab 2 tablet. Moxee Tablet and Alcatel Joy Tab 2 tablet.

No-cost tablet with unlimited data on our network.

Provide households that don’t have internet with unlimited tablet data and 20GB of hotspot data on our network, plus a Moxee Tablet or Alcatel Joy Tab 2.

Franklin T9 Hotspot. Franklin T9 Hotspot. Franklin T9 Hotspot.

No-cost hotspot with 10GB high-speed data on our network.

Provide households that have existing laptops or tablets with Wi-Fi on a Franklin T9 Hotspot.

Get started today.

Here’s what you and your households need to do to participate in this temporary government program.

Agencies contact us

A Government Account Executive will learn about your agency’s needs, discuss program requirements and how to place your order.

Households register

Households must sign up on the National Verifier Program website and provide information to show that they’re eligible.

The household will receive email confirmation if approved.

Households enroll

Once approved by the National Verifier Program, households will need to complete an enrollment form with T-Mobile. Your agency will provide this link to you.

A confirmation email will be sent to the household as proof of verification to obtain a tablet or hotspot.

Agencies distribute devices

Your agency will manage and share the devices with your eligible households.

Questions about this program?

The Emergency Broadband Benefit Program (EBB) is a temporary program launched by the FCC to help subsidize the cost of high-speed Internet services for households struggling financially due to the COVID-19 pandemic. 

T-Mobile is participating in the FCC's Emergency Broadband Benefit Program to ensure households affected by the COVID-19 pandemic are able to stay connected to work, education, healthcare and other services.

Any type of government agency may enroll EBB-eligible households in EBB-supported service provided by T-Mobile. Households must verify their own eligibility by utilizing the National Verifier.  Once deemed eligible by the National Verifier, T-Mobile will work directly with government agencies to provision service to qualifying households.

T-Mobile will contract directly with government agencies to provide EBB-supported service to qualifying households.  The government agency will be responsible for paying for the cost of eligible service.

Households receiving EBB-supported service that enrolled through a government agency may contact T-Mobile Customer Care for assistance.

Since T-Mobile is requiring all customers to verify their eligibility through the National Verifier, government agencies are not required to retain eligibility documentation. Government agencies are required to provide eligible households with a MSIDN so that they may enroll for EBB-supported service through T-Mobile.

If a household is de-enrolled from EBB, the customer’s account will be cancelled, and the government agency’s bill will remain the same.

Speak to a Government Account Executive today.

1-877-386-4246

Get started