Your self-service online account management tool with access to reporting, ability to manage users, review your bills, and so much more.

To bring T-Mobile and Sprint customers together onto the same billing platform it was necessary to update our systems. The first time you sign Into the new billing platform, you’ll be asked to use your phone number and existing Sprint password so that you can create a T-Mobile ID. Your T-Mobile ID is what you’ll use moving forward to access your T-Mobile account.

A T-Mobile ID is similar to a username. It's a unique way to log-in to your My.T-Mobile.com account using either your phone number or email address.

No, our system will recognize your current T-Mobile ID as you complete our setup flow and allow you to link your existing T-Mobile ID to your mobile number.

You may have had service with T-Mobile previously, taken advantage of an offer or currently have T-Mobile Home Internet.

No, your Autopay will not be transferred automatically.

Contact Business Care at 611 from a T-Mobile phone or call 1-800-375-1126 from any phone.

Yes, your final Sprint bill will not be combined with your new T-Mobile account. You may receive a partial bill from Sprint for your last month of service and switching to T-Mobile may change your billing period and / or due date. Your final bill payment will be applied to your Sprint account.

If AutoPay was not set up on your canceled Sprint account, you can still make a payment through any Sprint payment channel you’ve used in the past, My Sprint, Express pay or My Sprint app.

Yes, your final payment will process through AutoPay and continue to work on your Sprint account for up to 90 days. Be sure to set up AutoPay with T-Mobile. Your saved AutoPay payment details from Sprint will not transfer to your T-Mobile account automatically.

Yes, business owners and standard administrators can visit Account HUB, your web-based tool, to upgrade or add a line.

Yes, you will have access up to 1 year if you have your username and password. 

Visit your nearest retail store location or contact your Team of Experts at *2 or 611 to help view your bill.

No, you will not be able to move back.

Yes, contact our team of experts or visit your local retail store to help check your device and make sure it's eligible for insurance and if so, we'll add T-Mobile's Device Protection product, called Protection<360> to your account.

If this due date does not work for you, please contact Business Care at *611 from a T-Mobile phone or call 1-800-375-1126 from any phone.

Payment due dates now align with T-Mobile standard Terms & Conditions | T-Mobile.

Yes, in most cases your voicemails should not be impacted, however, there have been a small number of instances where a customer's voicemails were deleted.