YOUR BILL HAS MOVED
T-Mobile for Business makes sure your bill is easy to read, with no surprises.
Easy billing lets you get back to business.
Congratulations, you made the move to the T-Mobile biller.
Get started by creating a new T-Mobile ID to view bill information, your plan and benefits, and set-up account preferences.
Use your T-Mobile ID to join Account Hub, which allows you to manage your business accounts and devices online all in one place.
Frequently asked questions.
What is Account Hub?
Your self-service online account management tool with access to reporting, ability to manage users, review your bills, and so much more.
I’m being asked to create a T-Mobile ID, why can’t I just use my Sprint login?
To bring T-Mobile and Sprint customers together onto the same billing platform it was necessary to update our systems. The first time you sign Into the new billing platform, you’ll be asked to use your phone number and existing Sprint password so that you can create a T-Mobile ID. Your T-Mobile ID is what you’ll use moving forward to access your T-Mobile account.
What is a T-Mobile ID?
A T-Mobile ID is similar to a username. It's a unique way to log-in to your My.T-Mobile.com account using either your phone number or email address.
I already have a T-Mobile ID, do I need to set-up a new one?
No, our system will recognize your current T-Mobile ID as you complete our setup flow and allow you to link your existing T-Mobile ID to your mobile number.
Why is my email address already registered as a T-Mobile ID?
You may have had service with T-Mobile previously, taken advantage of an offer or currently have T-Mobile Home Internet.
Will my Autopay information transfer automatically?
No, your Autopay will not be transferred automatically.
How do I set up my Autopay Information?
Contact Business Care at 611 from a T-Mobile phone or call 1-877-347-2127 from any phone.
Do I have to pay my final Sprint Bill?
Yes, your final Sprint bill will not be combined with your new T-Mobile account. You may receive a partial bill from Sprint for your last month of service and switching to T-Mobile may change your billing period and / or due date. Your final bill payment will be applied to your Sprint account.
How do I pay my last Sprint bill?
If AutoPay was not set up on your canceled Sprint account, you can still make a payment through any Sprint payment channel you’ve used in the past, My Sprint, Express pay or My Sprint app.
Will my Autopay change from what I had on Sprint?
Yes, your final payment will process through AutoPay and continue to work on your Sprint account for up to 90 days. Be sure to set up AutoPay with T-Mobile. Your saved AutoPay payment details from Sprint will not transfer to your T-Mobile account automatically.
Are there any self-service options to make a payment?
Yes, Dial *3 from your device for payment self-service.
Are there any self-service options to upgrade my device?
Yes, visit your nearest retail store location or contact your Team of Experts at *2 or 611 from your device.
After my account is moved to T-Mobile, can I go back to my Sprint.com account, or use the My Sprint app?
Yes, you will have access up to 1 year if you have your username and password.
Will I keep my device/promotional offers I had on Sprint, and will my service promotions look different on the T-Mobile bill?
Visit your nearest retail store location or contact your Team of Experts at *2 or 611 to help view your bill.
Can I move back to the Sprint Billing System after being converted?
No, you will not be able to move back.
Can I keep/get device protection if I keep my devices?
Yes, contact our team of experts or visit your local retail store to help check your device and make sure it's eligible for insurance and if so, we'll add T-Mobile's Device Protection product, called Protection<360> to your account.