YOUR ACCOUNT HAS MOVED

New look.

We won’t raise the price of your talk, text, and data. 

You keep your anniversary date.

Guarantees regular month rate plan price of current on-network talk, text & data for new accounts with qualifying service; exclusions like taxes & fees apply. 

Welcome, we are here for you.

Congratulations, you made the move to the T-Mobile biller. We want to serve you, while getting to know your business better. Want to know more before calling your Team of Experts or visiting your local retail store? Check out the FAQs or self-serve options.

Frequently asked questions.

No, your bill will not increase due to this change.

Yes, if you're enrolled in Autopay, payment will be drawn from your account two days before your bill due date.

Yes, your Autopay transferred automatically and is used only for Autopay. If you had any payment methods stored in your Sprint wallet for one-time payments those will need to be re-added to your T-Mobile wallet.

Yes, you will keep the same number of Autopay discounts as you had on Sprint. However, changing plans may affect the number of discounts allowed.

Yes, Dial *3 from your device for payment self service.

Yes, visit your nearest retail store location or contact your Team of Experts at *2 from your device.

Once your account has been moved to T-Mobile, you will no longer have access to log into your Sprint.com account or use the My Sprint app.

Yes, if you had an active device or service promotion on Sprint, you'll get to keep it when you're moved to T-Mobile.

Yes, the new bill will look a bit different. In the “Equipment” section you can see a more detailed view displaying the specific promotion. In some instances, promotional credits show as service credits while on the Sprint biller. Device promotions will show as device credits on your T-Mobile bill.

No, you will not be able to move back.

Talk to us. 

888-374-0686