YOUR ACCOUNT HAS MOVED

 New look.
We won’t raise the
price of your talk, text,
and data. 
You keep your 
anniversary date.

Register for your new T-Mobile account.

Get started by creating a T-Mobile ID to view bill information, your plan, and benefits, and set up account preferences.

Use your T-Mobile ID to join Account Hub, which allows you to manage your business accounts and devices online all in one place.

Frequently asked questions.

  • No, your bill will not increase due to this change.

  • Yes, if you're enrolled in Autopay, payment will be drawn from your account two days before your bill due date.

  • Yes, your Autopay transferred automatically and is used only for Autopay. If you had any payment methods stored in your Sprint wallet for one-time payments those will need to be re-added to your T-Mobile wallet.

  • Yes, you will keep the same number of Autopay discounts as you had on Sprint. However, changing plans may affect the number of discounts allowed.

  • Yes, business owners and standard administrators can visit Account HUB, your web-based tool, to upgrade or add a line.

  • Once your account has been moved to T-Mobile, you will no longer have access to log into your Sprint.com account or use the My Sprint app.

  • Yes, if you had an active device or service promotion on Sprint, you'll get to keep it when you're moved to T-Mobile.

  • Yes, the new bill will look a bit different. In the “Equipment” section you can see a more detailed view displaying the specific promotion. In some instances, promotional credits show as service credits while on the Sprint biller. Device promotions will show as device credits on your T-Mobile bill.

  • No, you will not be able to move back.

  • If this due date does not work for you, please contact Business Care at *611 from a T-Mobile phone or call 1-800-375-1126 from any phone.

  • Payment due dates now align with T-Mobile standard Terms & Conditions | T-Mobile.

  • Yes, in most cases your voicemails should not be impacted, however, there have been a small number of instances where a customer's voicemails were deleted.

Talk to us.