YOUR ACCOUNT HAS MOVED
We won’t raise the price of your talk, text, and data.
You keep your anniversary date.
Guarantees regular month rate plan price of current on-network talk, text & data for new accounts with qualifying service; exclusions like taxes & fees apply.
Welcome, we are here for you.
Congratulations, you made the move to the T-Mobile biller. We want to serve you, while getting to know your business better. Want to know more before calling your Team of Experts or visiting your local retail store? Check out the FAQs or self-serve options.
Frequently asked questions.
Will my bill increase?
No, your bill will not increase due to this change.
Will my Autopay date change from what I had on Sprint?
Yes, if you're enrolled in Autopay, payment will be drawn from your account two days before your bill due date.
Will my Autopay information transfer automatically or will I need to set it back?
Yes, your Autopay transferred automatically and is used only for Autopay. If you had any payment methods stored in your Sprint wallet for one-time payments those will need to be re-added to your T-Mobile wallet.
Will I still get the monthly autopay discount?
Yes, you will keep the same number of Autopay discounts as you had on Sprint. However, changing plans may affect the number of discounts allowed.
Are there any self-service options to make a payment?
Yes, Dial *3 from your device for payment self service.
Are there any self-service options to upgrade my device?
Yes, visit your nearest retail store location or contact your Team of Experts at *2 from your device.
After my account is moved to T-Mobile, can I go back to my Sprint.com account, or use the My Sprint app?
Once your account has been moved to T-Mobile, you will no longer have access to log into your Sprint.com account or use the My Sprint app.
Will I keep my device or service promotion I had on Sprint?
Yes, if you had an active device or service promotion on Sprint, you'll get to keep it when you're moved to T-Mobile.
Will my promotion look different on the T-Mobile bill?
Yes, the new bill will look a bit different. In the “Equipment” section you can see a more detailed view displaying the specific promotion. In some instances, promotional credits show as service credits while on the Sprint biller. Device promotions will show as device credits on your T-Mobile bill.
Can I move back to the Sprint Billing System after being converted?
No, you will not be able to move back.