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Get started by creating a T-Mobile ID to view bill information, your plan, and benefits, and set up account preferences. Use your T-Mobile ID to join Account Hub, which allows you to manage your business accounts and devices online all in one place. [Create T-Mobile ID](https://tfb.t-mobile.com/signup/conversion)  ## Register for your new T-Mobile account. ## Frequently asked questions. - ## Will my bill increase? No, your bill will not increase due to this change. - ## Will my Autopay date change from what I had on Sprint? Yes, if you're enrolled in Autopay, payment will be drawn from your account two days before your bill due date. - ## Will my Autopay information transfer automatically or will I need to set it back? Yes, your Autopay transferred automatically and is used only for Autopay. If you had any payment methods stored in your Sprint wallet for one-time payments those will need to be re-added to your T-Mobile wallet. - ## Will I still get the monthly autopay discount? Yes, you will keep the same number of Autopay discounts as you had on Sprint. However, changing plans may affect the number of discounts allowed. - ## Are there any self-service options to upgrade my device? Yes, business owners and standard administrators can visit Account HUB, your web-based tool, to upgrade or add a line. - ## After my account is moved to T-Mobile, can I go back to my Sprint.com account, or use the My Sprint app? Once your account has been moved to T-Mobile, you will no longer have access to log into your Sprint.com account or use the My Sprint app. - ## Will I keep my device or service promotion I had on Sprint? Yes, if you had an active device or service promotion on Sprint, you'll get to keep it when you're moved to T-Mobile. - ## Will my promotion look different on the T-Mobile bill? Yes, the new bill will look a bit different. In the “Equipment” section you can see a more detailed view displaying the specific promotion. In some instances, promotional credits show as service credits while on the Sprint biller. Device promotions will show as device credits on your T-Mobile bill. - ## Can I move back to the Sprint Billing System after being converted? No, you will not be able to move back. - ## My bill due date is different now and I didn't want this change. What can I do? If this due date does not work for you, please contact Business Care at \*611 from a T-Mobile phone or call [1-800-375-1126](tel:1-800-375-1126) from any phone. - ## Why is my payment for my bill earlier than when I was billed by Sprint? Payment due dates now align with T-Mobile standard [Terms & Conditions | T-Mobile](https://www.t-mobile.com/responsibility/legal/terms-and-conditions). - ## Will my voicemails still be accessible after my account has been moved to T-Mobile? Yes, in most cases your voicemails should not be impacted, however, there have been a small number of instances where a customer's voicemails were deleted. ## Talk to us. 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