There’s no reason to stay stuck anymore. Break free.

Can’t get the phone or plan you want—all because you’re stuck in a dead-end service contract? Think again. Trade in your phone at T-Mobile, and we’ll not only give you the most value for your old phone compared to other major national carriers, but we’ll also pay your Early Termination Fee (ETF) with a Visa® Prepaid card—and never make you sign another annual service contract:

  • Get a trade in credit based on the market value for your eligible device.
  • Get up to $350 per line based on the Early Termination Fees (ETFs) on your carrier’s final bill.

It’s an amazing deal. We call it Contract Freedom™.

Up to 10 lines. Eligible device trade-in, device purchase, qualifying plan and port-in required.  

Get the phone you want, now.

Stop waitingSwitch today and choose from amazing phones like the Samsung Galaxy S®5 and LG G3!

Get the plan that broke the rules.

Get our Simple Choice Plan and enjoy unlimited talk, text and data while on our network plus perks like unlimited music streaming from top music services!

Ready to make this happen?

Now that you know what you’re missing—why not get started? Experience Contract Freedom™ today!   

Get started at a T-Mobile store or complete the online steps below.

Switch online! Complete these three steps:

Step 1

Transfer your current number

After you receive your new device(s), transfer your phone number(s) immediately by dialing 611 from your T-Mobile phone or calling Customer Care at 1-877-453-1304.

Step 2

Process your trade-in

Click below to find out and accept the trade-in value of your current device within 14 days of your new phone purchase.   After entering your order number and T-Mobile phone number, print the postage paid shipping label and send in your device.

Step 3

Submit your final bill

When you receive your current carrier’s final bill with your Early Termination Fees (ETFs), submit the bill to us electronically within 2 calendar months of your number transfer to T-Mobile for
reimbursement (up to 10 lines).

Already received your final bill?

Switch Carriers FAQ

ETF stands for Early Termination Fee which is the fee charged by carriers to cancel your service before your contract expires.

Individuals and families (up to 10 lines) who are currently under a postpaid contract at carriers including AT&T, Sprint or Verizon and want to switch to T-Mobile.

Individuals and families who can take advantage of this offer (see above) are eligible for Early Termination Fee (ETF) reimbursement for up to 10 lines. Follow these steps:

  1. Transfer your number(s) online, trade in your phone(s) and tablet(s) online and receive a bill credit based on the market value for your eligible device.
  2. Then, when you receive your final bill listing your ETF amounts, you simply submit it online at, and if you qualify, within 8 weeks you will receive a Visa ® Prepaid card covering your ETF amount up to $350 per line. The card is not redeemable for cash and expires in 12 months unless extended by Issuer.

In order to qualify for this ETF offer, you must be switching from a postpaid plan on a contract with another carrier and port your current numbers to T-Mobile. You would need to trade-in a mobile phone or tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan (you would not be able to sign up for a T-Mobile prepaid or Simple Choice Family Plan with no credit check). All lines must be activated in the same T-Mobile market with the same billing address.

Yes. We will cover up to five total lines, which can be a combination of tablets and mobile phones. For tablets, we will cover your ETF up to $350 per mobile Internet line when you trade-in your tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan.

This reimbursement amount aligns to the highest ETF rates currently charged by the major carriers. Smartphone lines are typically assessed higher ETFs than feature phones, around $350 vs. $200.

When customers trade in their device, it is really a win-win for both the customer and T-Mobile. A device trade-in provides consumers some initial credit to help with new device purchase or startup costs like down payment, devices taxes, or accessories. For T-Mobile, we still see value in the devices consumers no longer want.

Yes. In fact, this is an even bigger deal for families because often times they have to pay two, three or four times more in early termination fees than individuals and have to contend with staggered contract expiration dates. With this offer, families can make the switch to T-Mobile all at once without worrying about those kinds of challenges (up to 10 lines).

This offer wouldn’t apply to you because if you are financing a device through that type of program, you typically would not be subject to early termination fees for switching. You’d simply pay off your device then switch.  

We value our customers and, in the spirit of un-carrier, are providing a path for them to take advantage of this offer.  T-Mobile customers can have their existing contract waived when they move to a Simple Choice plan.

If an existing customer upgrades with a trade in, they will have their service contract waived. Each line on the account can take advantage of this offer and, if required for our Legacy customers, we will also remove any migration fees.

  1. They migrate to our no contract Simple Choice plan
  2. Trade in their current eligible device
  3. Upgrade to a new device
  4. Available up to 10 lines

You can find the wireless number associated with your tablet on your bill or by calling your carrier.

We require the final bill because only the final bill discloses the actual amount of your ETF. You will recognize the final bill by looking for a special one time charge. Most often this is listed as a “Early Termination Fee” or “Contract Termination Fee”. See the examples below.

First, you must have traded in your previous device and ported your number when you activated a new account with T-Mobile. Once you have received your final bill from your old carrier, go to to complete your reimbursement submission and upload a copy or image of your final bill. If you prefer, you can mail in a copy of your bill with the completed reimbursement form you received when you activated at a T-Mobile store to:

ETF Reimbursement
Dept# 1810
PO Box 750816
El Paso, TX 88575-0816

You must submit your final bill showing cancellation fees within 2 calendar months of your new T-Mobile activation.

Trade in your device and switch to T-Mobile offline at the following locations: T-Mobile retail stores, T-Mobile Premium Retailers, select exclusive T-Mobile dealer locations, Military, Costco and Car Toys; and online at

No, we only need the page(s) of your bill that reflect your name, address, phone number(s) and Early Termination Fee (ETF) amount. You can either upload a copy if you get an e-bill from your previous carrier, or you can scan or take a picture(s) of the page(s) with this information and upload the image online.

You have 60 days (or two calendar months) from your date of activation at T-Mobile to submit your request either online or via mail-in form.

You can go to and login to check the status of your reimbursement.