Trapped by contracts and phone payment plans?

It’s time to say goodbye to old wireless forever—and say hello to The Un-carrier™, because T-Mobile breaks the rules to break you free. That means no more 2-year service contracts. No more overages. No more limits on our network. Join us and see why 1.6 million people have already broken free from their old carrier.

We’ll cover every penny of your old device payment plans.

Want to switch to T-Mobile, but you’re trapped because you owe money on your old phones? Not anymore. T-Mobile will pay off your remaining phone payments from your old carrier. Just trade in your devices and we’ll cover your remaining phone payments—as much as $650 per line with a trade-in credit and Visa® Prepaid Card when you switch to the Un-carrier.

We’ll even buy you out of your contracts.

T-Mobile was the first carrier to do away with annual service contracts. We’re on a mission to help break free the over 100 million Americans stuck in these oppressive contracts. That’s why we’ll pay your Early Termination Fees with a Visa® Prepaid Card—to give you the freedom to switch today. And when you do make the switch to The Un-carrier, you’ll never have to sign an annual service contract again.

We’re giving you every reason to ditch the carrier who’s wronged you!

Give us the dirt and we’ll tell them how you feel with our #DitchAndSwitch social app. Trust us, anything else is so not worth your time! Share your #DitchAndSwitch text on social to be entered for a chance to win wireless service for one year!

Ready to make the switch?

Get the phone you want, now.

Stop waitingSwitch today and choose from amazing phones like the Samsung Galaxy Note® 4 and iPhone 6!

Get the plan that broke the rules.

Get our Simple Choice Plan and enjoy unlimited talk, text, and data while on our Data Strong™ network, plus perks like Data Stash, Wi-Fi Calling, and Music Freedom! 
Qual’g service req’d for Data Stash.

Get started.

Now that you know what you’re missing—why not get started? Switch today!   

Get started at a T-Mobile store or call us at 1-800-T-MOBILE.

 

Switch online! Complete these three steps:

Step 1

Transfer your current number(s)

Transfer your phone number(s) immediately by dialing 611 or calling Customer Care at 1-877-453-1304. 

Step 2

Process your trade-in(s)

Find out and accept the trade-in value of your current device(s) within 14 days of your purchase.

Step 3

Submit your final bill

When you receive your current carrier’s final bill with your Early Termination Fees (ETFs) or your device payment plan balance, submit the bill to us. 

Switch Carriers FAQ

ETF stands for Early Termination Fee which is the fee charged by carriers to cancel your service before your contract expires.

Examples of eligible device payment plans are Verizon’s EDGE program, AT&T’s NEXT or Sprint’s Easy Pay Program. Please note that other third party financing plans are not covered. T-Mobile will also pay off any device payment balance associated with Sprint’s iPhone for Life plan when you exercise your purchase option under the lease.

Individuals and families (up to 10 lines) who are currently under a postpaid contract or a device payment plan and have an account in good standing at any domestic carrier.

Absolutely! Submissions can include multiple lines (ETFs, device payment plan balances) but reimbursements are one offer (ETF or device payment plan reimbursement) per line, up to 10 lines.

Individuals and families who can take advantage of this offer (see above) are eligible for Early Termination Fee (ETF) reimbursement for up to 10 lines. Follow these steps:

  1. Transfer your number(s) online, trade in your phone(s) and tablet(s) online and receive a bill credit based on the market value for your eligible device.
  2. Then, when you receive your final bill listing your ETF amounts, you simply submit it online at switch2tmobile.com, and if you qualify, within 8 weeks you will receive a Visa® Prepaid card covering your ETF amount up to $350 per line. The card is not redeemable for cash and expires in 12 months unless extended by Issuer.

First, trade in the device you still owe money on with your old carrier. You will receive a credit equal to your phone’s trade-in value. Then when you submit the bill from your carrier for the device payoff, you will receive a Visa® Prepaid Card for your remaining device payment plan balance minus your phone’s trade-in value.

In order to qualify for this ETF offer, you must be switching from a postpaid plan on a contract with another carrier and port your current numbers to T-Mobile. You would need to trade-in a mobile phone or tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan (you would not be able to sign up for a T-Mobile prepaid or Simple Choice Family Plan with no credit check). All lines must be activated in the same T-Mobile market with the same billing address.

Yes. For the device payment plan, as long as that tablet was financed on a device payment plan that is in good standing, it is eligible for trade-in and reimbursement. For ETFs, we will cover your ETF up to $350 per mobile Internet line when you trade-in your tablet. For both offers, you must purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan.

This reimbursement amount aligns to the highest ETF rates currently charged by the major carriers. Smartphone lines are typically assessed higher ETFs than feature phones, around $350 vs. $200.

No. T-Mobile will pay off the full balance of your device payment plan under this program.

When customers trade in their device, it is really a win-win for both the customer and T-Mobile. A device trade-in provides consumers some initial credit to help with new device purchase or startup costs like down payment, devices taxes, or accessories. For T-Mobile, we still see value in the devices consumers no longer want.

Yes. In fact, this is an even bigger deal for families because often times they have to pay two, three or four times more in early termination fees or device payment plan balances than individuals and have to contend with staggered contract expiration dates. With this offer, families can make the switch to T-Mobile all at once without worrying about those kinds of challenges (up to 10 lines).

We value our customers and, in the spirit of un-carrier, are providing a path for them to take advantage of this offer.  T-Mobile customers can have their existing contract waived when they move to a Simple Choice plan.

If an existing customer upgrades with a trade in, they will have their service contract waived. Each line on the account can take advantage of this offer and, if required for our Legacy customers, we will also remove any migration fees.

  1. They migrate to our no contract Simple Choice plan
  2. Trade in their current eligible device
  3. Upgrade to a new device
  4. Available up to 10 lines

A customer must switch from a postpaid plan with another domestic carrier and port their current numbers to T-Mobile. The customer will need to trade in an eligible smartphone or tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice™ plan. T-Mobile prepaid or Simple Choice Plan with no credit check are not eligible. For device payment plan reimbursement the device with the associated balance must be the device traded-in and the payment plan must be in good standing (your payments must be current). For family plans, all lines must be activated in the same T-Mobile market with the same billing address. There’s one offer available per line, up to 10 lines.

You can find the wireless number associated with your tablet on your bill or by calling your carrier.

We require the final bill because only the final bill discloses the actual amount of your ETF or current device payment plan balance. You will recognize the ETF on your final bill by looking for a special one-time charge. Most often this is listed as a “Early Termination Fee” or “Contract Termination Fee”. See the examples below.

First, you must have traded in your previous device and ported your number when you activated a new account with T-Mobile. Once you have received your final bill from your old carrier, go to switch2tmobile.com to complete your reimbursement submission and upload a copy or image of your final bill. If you prefer, you can mail in a copy of your bill with the completed reimbursement form you received when you activated at a T-Mobile store to:

ETF Reimbursement
Dept# 1810
PO Box 750816
El Paso, TX 88575-0816

You must submit your final bill showing cancellation fees within 2 calendar months of your new T-Mobile activation.

Trade in your device and switch to T-Mobile offline at the following locations: T-Mobile retail stores, T-Mobile Premium Retailers, select exclusive T-Mobile dealer locations, Military, Costco and Car Toys; and online at http://www.t-mobile.com/cell-phone-trade-in.html.

No, we only need the page(s) of your bill that reflect your name, address, phone number(s) and Early Termination Fees (ETFs) and/or device payment plan amounts. You can either upload a copy if you get an e-bill from your previous carrier, or you can scan or take a picture(s) of the page(s) with this information and upload the image online.

You have 60 days (or two calendar months) from your date of activation at T-Mobile to submit your request either online or via mail-in form.

You can go to switch2tmobile.com and login to check the status of your reimbursement.