Stuck in a contract? Break free today.

We’ll pay your carrier’s big Early Termination Fees (ETFs) up to $650 per line when you trade in your device—and never make you sign another annual service contract:

  • That's up to a $300 trade-in credit based on market value for each device to get started, PLUS
  • Up to $350 per line based on the ETFs on your carrier’s final bill
We call it contract freedom.

Ready to break free in person? Find a store

OR

Follow the steps below to break free online.

Switch now. Here’s how to do it online:

Before you start

You’re ready to break free and we’re excited for you.   But before you get too far in, you’ll need to make sure that you’re:
  • Currently in a contract with another carrier
  • Transferring an eligible number(s)

STEP 1:  Order your device and voice plan today

Shop for your new device(s), select a Simple Choice plan and the amount of 4G LTE data that’s right for you—then check out.  When you reach the payment page, you’re ready for step 2.

STEP 2:   Transfer your current number

You can transfer your number(s) one of two ways:

  • Transfer after you receive your new device by immediately dialing 611 from your T-Mobile phone or by calling Customer Care at 1-877-453-1304

OR

  • Transfer at checkout as instructed on your payment page. We recommend selecting overnight shipping for your device(s) to avoid any delay in service

STEP 3:  Trade in your current device

You can trade in your device(s) one of two ways:

  • Transfer after you receive your new device, return to our trade-in page within 14 days and be sure to have your order number and T-Mobile phone number handy

OR

  • Trade in at checkout, from your order confirmation page, add your device info, then print the free postage-paid shipping label and send in your device
Already received your new device?

STEP 4:  Submit your final bill

As soon as you receive your current carrier’s final bill showing your Early Termination Fees, submit it to us electronically for reimbursement at www.switch2tmobile.com.

Already received your final bill?

Ready to get paid?

It’s up to $650 per line for up to five lines. Let us cover the cost to break you free forever!

Switch Carriers FAQ

ETF stands for Early Termination Fee which is the fee charged by carriers to cancel your service before your contract expires.

Individuals and families (up to five lines) who are currently under a postpaid contract at carriers including AT&T, Sprint or Verizon and want to switch to T-Mobile.

Customers currently under contract with another carrier are eligible for up to $650 per line (up to 5 lines). Follow these steps:

  1. Transfer your number(s) online, trade in your phone(s) and tablet(s) online and receive a bill credit up to $300 per device.
  2. Then, when you receive your final bill listing your ETF amounts, you simply submit it online at switch2tmobile.com, and within 8 weeks you will receive a prepaid MasterCard covering your ETF amount up to $350 per line.

In order to qualify for this ETF offer, you must be switching from a postpaid plan on a contract with another carrier and port your current numbers to T-Mobile. You would need to trade-in a mobile phone or tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan (you would not be able to sign up for a T-Mobile prepaid or Simple Choice Family Plan with no credit check). All lines must be activated in the same T-Mobile market with the same billing address.

Yes. We will cover up to five total lines, which can be a combination of tablets and mobile phones. For tablets, we will cover your ETF up to $350 per mobile Internet line when you trade-in your tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan.

This reimbursement amount aligns to the highest ETF rates currently charged by the major carriers. Smartphone lines are typically assessed higher ETFs than feature phones, around $350 vs. $200.

When customers trade in their device, it is really a win-win for both the customer and T-Mobile. A device trade-in provides consumers some initial credit to help with new device purchase or startup costs like down payment, devices taxes, or accessories. For T-Mobile, we still see value in the devices consumers no longer want.

Yes. In fact, this is an even bigger deal for families because often times they have to pay two, three or four times as much in early termination fees as individuals and have to contend with staggered contracts expiration dates. With this offer, families can make the switch to T-Mobile all at once without worrying about those kinds of challenges (up to five lines).

This offer wouldn’t apply to you because if you are financing a device through that type of program, you typically would not be subject to early termination fees for switching. You’d simply pay off your device then switch.  

We value our customers and, in the spirit of un-carrier, are providing a path for them to take advantage of this offer.  T-Mobile customers can have their existing contract waived when they move to a Simple Choice plan.

If an existing customer upgrades with a trade in, they will have their service contract waived. Each line on the account can take advantage of this offer and, if required for our Legacy customers, we will also remove any migration fees.

  1. They migrate to our no contract Simple Choice plan
  2. Trade in their current eligible device
  3. Upgrade to a new device
  4. Available up to 5 lines

Yes, as long as you activated on a postpaid Simple Choice plan after January 1st 2014 and purchased a new device with trade-in of your old device, T-Mobile will pay your ETF with that previous carrier (including AT&T, Verzion, or Sprint)  when you bring your final bill showing your ETF amount to a participating T-Mobile Retail store where you will receive a bill credit in the amount of your ETF. Note this manual process only applies to customers who switched and traded in between Jan. 1st and Jan 8th. All other customers who qualify can participate via the program submission site switch2tmobile.com.

You can find the wireless number associated with your tablet on your bill or by calling your carrier.

We require the final bill because only the final bill discloses the actual amount of your ETF. You will recognize the final bill by looking for a special one time charge. Most often this is listed as a “Early Termination Fee” or “Contract Termination Fee”. See the examples below.

First, you must have traded in your previous device and ported your number when you activated a new account with T-Mobile. Once you have received your final bill from your old carrier, go to switch2tmobile.com to complete your reimbursement submission and upload a copy or image of your final bill. If you prefer, you can mail in a copy of your bill with the completed reimbursement form you received when you activated at a T-Mobile store to:

ETF Reimbursement
Dept# 1810
PO Box 750816
El Paso, TX 88575-0816

You must submit your final bill showing cancellation fees within 2 calendar months of your new T-Mobile activation.

Trade in your device and switch to T-Mobile offline at the following locations: T-Mobile retail stores, T-Mobile Premium Retailers, select exclusive T-Mobile dealer locations, Military, Costco and Car Toys; and online at http://www.t-mobile.com/offer/switch-carriers-no-early-termination-fee.html.

No, we only need the page(s) of your bill that reflect your name, address, phone number(s) and Early Termination Fee (ETF) amount. You can either upload a copy if you get an e-bill from your previous carrier, or you can scan or take a picture(s) of the page(s) with this information and upload the image online.

You have 60 days (or two calendar months) from your date of activation at T-Mobile to submit your request either online or via mail-in form.

You can go to switch2tmobile.com and login to check the status of your reimbursement.