Switch online! Complete these three steps:
ETF stands for Early Termination Fee which is the fee charged by carriers to cancel your service before your contract expires.
Individuals and families (up to 10 lines) who are currently under a postpaid contract at carriers including AT&T, Sprint or Verizon and want to switch to T-Mobile.
Individuals and families who can take advantage of this offer (see above) are eligible for Early Termination Fee (ETF) reimbursement for up to 10 lines. Follow these steps:
In order to qualify for this ETF offer, you must be switching from a postpaid plan on a contract with another carrier and port your current numbers to T-Mobile. You would need to trade-in a mobile phone or tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan (you would not be able to sign up for a T-Mobile prepaid or Simple Choice Family Plan with no credit check). All lines must be activated in the same T-Mobile market with the same billing address.
Yes. We will cover up to five total lines, which can be a combination of tablets and mobile phones. For tablets, we will cover your ETF up to $350 per mobile Internet line when you trade-in your tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan.
This reimbursement amount aligns to the highest ETF rates currently charged by the major carriers. Smartphone lines are typically assessed higher ETFs than feature phones, around $350 vs. $200.
When customers trade in their device, it is really a win-win for both the customer and T-Mobile. A device trade-in provides consumers some initial credit to help with new device purchase or startup costs like down payment, devices taxes, or accessories. For T-Mobile, we still see value in the devices consumers no longer want.
Yes. In fact, this is an even bigger deal for families because often times they have to pay two, three or four times more in early termination fees than individuals and have to contend with staggered contract expiration dates. With this offer, families can make the switch to T-Mobile all at once without worrying about those kinds of challenges (up to 10 lines).
This offer wouldn’t apply to you because if you are financing a device through that type of program, you typically would not be subject to early termination fees for switching. You’d simply pay off your device then switch.
We value our customers and, in the spirit of un-carrier, are providing a path for them to take advantage of this offer. T-Mobile customers can have their existing contract waived when they move to a Simple Choice plan.
If an existing customer upgrades with a trade in, they will have their service contract waived. Each line on the account can take advantage of this offer and, if required for our Legacy customers, we will also remove any migration fees.
Yes, as long as you activated on a postpaid Simple Choice plan after January 1st 2014 and purchased a new device with trade-in of your old device, T-Mobile will pay your ETF with that previous carrier (including AT&T, Verzion, or Sprint) when you bring your final bill showing your ETF amount to a participating T-Mobile Retail store where you will receive a bill credit in the amount of your ETF. Note this manual process only applies to customers who switched and traded in between Jan. 1st and Jan 8th. All other customers who qualify can participate via the program submission site switch2tmobile.com.
You can find the wireless number associated with your tablet on your bill or by calling your carrier.
We require the final bill because only the final bill discloses the actual amount of your ETF. You will recognize the final bill by looking for a special one time charge. Most often this is listed as a “Early Termination Fee” or “Contract Termination Fee”. See the examples below.
First, you must have traded in your previous device and ported your number when you activated a new account with T-Mobile. Once you have received your final bill from your old carrier, go to switch2tmobile.com to complete your reimbursement submission and upload a copy or image of your final bill. If you prefer, you can mail in a copy of your bill with the completed reimbursement form you received when you activated at a T-Mobile store to:
PO Box 750816
El Paso, TX 88575-0816
You must submit your final bill showing cancellation fees within 2 calendar months of your new T-Mobile activation.
Click here for instructions on how to trade-in your device.
Trade in your device and switch to T-Mobile offline at the following locations: T-Mobile retail stores, T-Mobile Premium Retailers, select exclusive T-Mobile dealer locations, Military, Costco and Car Toys; and online at http://www.t-mobile.com/offer/switch-carriers-no-early-termination-fee.html.
No, we only need the page(s) of your bill that reflect your name, address, phone number(s) and Early Termination Fee (ETF) amount. You can either upload a copy if you get an e-bill from your previous carrier, or you can scan or take a picture(s) of the page(s) with this information and upload the image online.
You have 60 days (or two calendar months) from your date of activation at T-Mobile to submit your request either online or via mail-in form.