Switch now. You have nothing to lose but overage charges.
Switch now. You have nothing to lose but overage charges.
Qual’g credit and service req’d.
Stuck with your old carrier? We’ve got you covered.
Stuck with your old carrier? We’ve got you covered.
Trapped in a contract with early termination fees (ETFs)? No worries.
Trapped in a contract with early termination fees (ETFs)? No worries.
Need help with your device payoff? We got you covered.
Need help with your device payoff? We got you covered.
Ready to make the switch?
Ready to make the switch?
Get the phone you want, now.
Get the phone you want, now.
Go Unlimited
Go Unlimited
Let an expert walk you through the switch.
Let an expert walk you through the switch.
Already switched? We'll get you up and running in no time!
Already switched? We'll get you up and running in no time!
Step 1
Step 1
Transfer your current number(s)
Transfer your current number(s)
Step 2
Step 2
Process your trade-in(s)
Process your trade-in(s)
Step 3
Step 3
Submit your final bill
Submit your final bill
Rather switch in person? Visit a T-Mobile store or call 1-877-453-1304.
Rather switch in person? Visit a T-Mobile store or call 1-877-453-1304.
ETF stands for Early Termination Fee which is the fee charged by carriers to cancel your service before your contract expires.
Examples of eligible device payment plans are Verizon’s EDGE program, AT&T’s NEXT or Sprint’s Easy Pay Program. Please note that other third party financing plans are not covered. T-Mobile will also pay off any device payment balance associated with Sprint’s iPhone for Life plan when you exercise your purchase option under the lease.
Individuals and families (up to 12 lines) who are currently under a postpaid contract or a device payment plan and have an account in good standing at any domestic carrier.
Absolutely! Submissions can include multiple lines (ETFs, device payment plan balances) but reimbursements are one offer (ETF or device payment plan reimbursement) per line, up to 10 lines.
Individuals and families who can take advantage of this offer (see above) are eligible for Early Termination Fee (ETF) reimbursement for up to 10 lines. Follow these steps:
First, trade in the device you still owe money on with your old carrier. You will receive a credit equal to your phone’s trade-in value. Then when you submit the bill from your carrier for the device payoff, you will receive a Prepaid MasterCard® Card for your remaining device payment plan balance minus your phone’s trade-in value.
In order to qualify for this ETF offer, you must be switching from a postpaid plan on a contract with another carrier and port your current numbers to T-Mobile. You would need to trade-in a mobile phone or tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan (you would not be able to sign up for a T-Mobile prepaid or Simple Choice Family Plan with no credit check). All lines must be activated in the same T-Mobile market with the same billing address.
Yes. For the device payment plan, as long as that tablet was financed on a device payment plan that is in good standing, it is eligible for trade-in and reimbursement. For ETFs, we will cover your ETF up to $350 per mobile Internet line when you trade-in your tablet. For both offers, you must purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan.
No. T-Mobile will pay off the full balance of your device payment plan under this program.
When customers trade in their device, it is really a win-win for both the customer and T-Mobile. A device trade-in provides consumers some initial credit to help with new device purchase or startup costs like down payment, devices taxes, or accessories. For T-Mobile, we still see value in the devices consumers no longer want.
Yes. In fact, this is an even bigger deal for families because often times they have to pay two, three or four times more in early termination fees or device payment plan balances than individuals and have to contend with staggered contract expiration dates. With this offer, families can make the switch to T-Mobile all at once without worrying about those kinds of challenges (up to 10 lines).
A customer must switch from a postpaid plan with another domestic carrier and port their current numbers to T-Mobile. The customer will need to trade in an eligible smartphone or tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice™ plan. T-Mobile prepaid or Simple Choice Plan with no credit check are not eligible. For device payment plan reimbursement the device with the associated balance must be the device traded-in and the payment plan must be in good standing (your payments must be current). For family plans, all lines must be activated in the same T-Mobile market with the same billing address. There’s one offer available per line, up to 10 lines.
You can find the wireless number associated with your tablet on your bill or by calling your carrier.
We require the final bill because only the final bill discloses the actual amount of your ETF or current device payment plan balance. You will recognize the ETF on your final bill by looking for a special one-time charge. Most often this is listed as a “Early Termination Fee” or “Contract Termination Fee”. See the examples below.





First, you must have traded in your previous device and ported your number when you activated a new account with T-Mobile. Once you have received your final bill from your old carrier, go to switch2tmobile.com to complete your reimbursement submission and upload a copy or image of your final bill. If you prefer, you can mail in a copy of your bill with the completed reimbursement form you received when you activated at a T-Mobile store to:
ETF Reimbursement
Dept# 1810
PO Box 750816
El Paso, TX 88575-0816
You must submit your final bill showing cancellation fees within 2 calendar months of your new T-Mobile activation.
Click here for instructions on how to trade-in your device.
Trade in your device and switch to T-Mobile offline at the following locations: T-Mobile retail stores, T-Mobile Premium Retailers, select exclusive T-Mobile dealer locations, Military, Costco and Car Toys; and online at http://www.t-mobile.com/cell-phone-trade-in.html.
No, we only need the page(s) of your bill that reflect your name, address, phone number(s) and Early Termination Fees (ETFs) and/or device payment plan amounts. You can either upload a copy if you get an e-bill from your previous carrier, or you can scan or take a picture(s) of the page(s) with this information and upload the image online.
You have 60 days (or two calendar months) from your date of activation at T-Mobile to submit your request either online or via mail-in form.
You can go to switch2tmobile.com and login to check the status of your reimbursement.