It’s official! T-Mobile & Sprint have merged!
Sprint support pages are available for existing Sprint accounts here. If you are looking for more, visit our Migration Center.

The automated call system takes payments, provides usage balances, and more. You can speak a short phrase or ask for a rep. Just dial 611 from your T-Mobile phone and you're there or click 1-800-866-2453 to call!

 

Self-service options

You can complete the following (and more!) in the automated call system by speaking key words like those listed below:

  • EIP balance
  • Recent account events
  • Change address
  • Change billing format
  • Change mobile number
  • Check usage
  • Get billing cycle end date
  • Make payment
  • Set up payment arrangement
  • Copy of my bill
  • Set up or change AutoPay
  • Suspend or restore

If you verify and validate a one-time PIN (OTP), you can change these additional items:

  • PIN (No Credit Check/Pay in Advance accounts)
  • SIM card (Postpaid/No Credit Check accounts)
  • Billing address (Postpaid/No Credit Check accounts)

Was this helpful?