Support SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Learn more about managing your T-Mobile account online.

T-Mobile ID & My T-Mobile

  1. Go to www.t-mobile.com/prepaid
  2. Select MyT-Mobile.
  3. Log in or Sign up with T-Mobile ID.
  4. Open the menu and the My T-Mobile option from your account homepage.
  5. Select My Profile
  6. On the Manage Profile page you can:
    • Manage your names, email, password and more
    • Manage your e911 and primary place of use (PPU) addresses
    • Add a new account to your profile
    • And more!

 

Online self-service

Short description of table

Billing & Payments

Devices

Plans & Services

  • Add a data pass
  • Change features and services
  • Change Prepaid rate plan
  • View plan details

Account Management

  • Activate new line
  • Change name, email or password
  • Update billing and e911 address
  • View account activity and usage summary
  • Change mobile number

Profile & Permissions

  • Account owner is the only profile / permission type.  
    • Single-line accounts are automatically registered as the Primary Account Holder when setting up a T-Mobile ID.
    • Multi-line accounts all have the same permission level when managing your lines on My T-Mobile.
  • Account and line nicknames can be managed and changed to distinguish between multiple accounts.  
  • Privacy settings can be set per line to a specific account profile.

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