The automated call system takes payments, provides usage balances, and more. You can speak a short phrase or ask for a rep. Just dial 611 from your T-Mobile phone and you're there or click 1-800-866-2453 to call!
You can complete the following (and more!) in the automated call system by speaking key words like those listed below:
If you verify and validate a one-time PIN (OTP), you can change these additional items:
- PIN (No Credit Check/Pay in Advance accounts)
- SIM card (Postpaid/No Credit Check accounts)
- Billing address (Postpaid/No Credit Check accounts)