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Customer Appreciation Done Different. T-Mobile Tuesdays Turns Up the Customer Love with New Perks and Features

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T-Mobile flipped the script on the traditional, corporate approach to customer loyalty by saying “thank you” to customers and asking nothing in return. Now, T-Mobile Tuesdays gets even better with dining rewards, free Little Caesars every week and a more personalized app.

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Every week, T-Mobile thanks customers just for being customers with free stuff and exclusive deals through <a href="https://www.t-mobile.com/offers/t-mobile-tuesdays" target="_blank" rel="noreferrer noopener">T-Mobile Tuesdays</a>. The Un-carrier launched the rewards program in 2016 as one of the company’s Un-carrier moves. While other loyalty programs make people collect points, stay longer or jump through hoops to earn rewards, the Un-carrier serves up appreciation to T-Mobile and Metro by T-Mobile customers on eligible plans just for being with the Un-carrier.

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Tuesdays is based on a still-radical, simple principle: we believe it’s our job to show loyalty to our customers — not the other way around. 

Since launching T-Mobile Tuesdays, customers have scored over $1.5 billion in free perks and discounts. We’re talking free tacos, wine tumblers, movie discounts, concert deals, savings on gas, free subscriptions to <a href="https://www.t-mobile.com/news/offers/t-mobile-customers-score-mls-season-pass-on-the-apple-tv-app-on-us" target="_blank" rel="noreferrer noopener">streaming services</a> like <a href="https://www.t-mobile.com/benefits/mlb" target="_blank" rel="noreferrer noopener">MLB.TV</a> and so much more. Clearly, the Un-carrier goes hard when it comes to thanking its customers.

And now we’re going harder. Starting tomorrow, customers can open T-Mobile Tuesdays to get: 

T-Mobile Dining Rewards: Get 10% cash back every Tuesday and 5% every other day when you eat at over 30,000 <a href="https://tmobilediningrewards.com/" target="_blank" rel="noreferrer noopener">participating restaurants</a> across the country. Just link a credit or debit card to your account and watch your rewards add up in partnership with Rewards Network.

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<li>T-Mobile Dining Rewards: Get 10% cash back every Tuesday and 5% every other day when you eat at over 30,000 <a href="https://tmobilediningrewards.com/" target="_blank" rel="noreferrer noopener">participating restaurants</a> across the country. Just link a credit or debit card to your account and watch your rewards add up in partnership with Rewards Network. </li>

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Little Caesars: Get a free Little Caesars® Crazy Combo® with a pizza purchase every week. Save and redeem any day of the week for eight bread sticks with flavors of butter and garlic, sprinkled with parmesan cheese and served with Crazy Sauce®.

<li>Little Caesars: Get a free Little Caesars® Crazy Combo® with a pizza purchase every week. Save and redeem any day of the week for eight bread sticks with flavors of butter and garlic, sprinkled with parmesan cheese and served with Crazy Sauce®.   </li>

Personalized App: T-Mobile is leveling up the T-Mobile Tuesdays app experience, giving people the option to select their preferred types of offers so they can receive alerts and catch the latest deals on all their faves. You can even select your own avatar and enter your birthday for the chance to get exclusive benefits on your special day. The new app updates are available now, so get in there and start making it yours.

<li>Personalized App: T-Mobile is leveling up the T-Mobile Tuesdays app experience, giving people the option to select their preferred types of offers so they can receive alerts and catch the latest deals on all their faves. You can even select your own avatar and enter your birthday for the chance to get exclusive benefits on your special day. The new app updates are available now, so get in there and start making it yours.  </li>

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<a href="https://www.t-mobile.com/news/offers/customers-love-tmo-tuesdays" target="_blank" rel="noreferrer noopener">Customers love T-Mobile Tuesdays</a>, and it shows — not just in the number of perks and deals they redeem, but in the business results. T-Mobile Tuesdays has played an important role in helping the Un-carrier attract and keep customers.  In 2022, T-Mobile saw its lowest ever postpaid phone customer turnover (aka “churn”) of just 0.88% while also achieving industry-best and record-high postpaid and high-speed internet customer growth in 2022, ending the year with 6.8 million net customer additions.

T-Mobile never stops looking for ways to shake up the industry and change it for the better in the name of its customers – that loyalty to customers is what the Un-carrier is all about. No strings, no gotchas, just endless appreciation — Tuesdays and always. 

You can learn more about T-Mobile Tuesdays and download the app at <a href="http://www.t-mobile.com/offers/t-mobile-tuesdays" target="_blank" rel="noreferrer noopener">www.t-mobile.com/offers/t-mobile-tuesdays</a>.

Qualifying plan required for T-Mobile Tuesdays. Limited time offers, see Tuesdays App for details.  

Customer Appreciation Done Different. T-Mobile Tuesdays Turns Up the Customer Love with New Perks and Features - T-Mobile Newsroom

The new yellow color for iPhone 14 and iPhone 14 Plus is available to pre-order starting March 10

BELLEVUE, Wash. — March 7, 2023 — T-Mobile (NASDAQ: TMUS) will offer the new yellow iPhone 14 and iPhone 14 Plus, adding even more color choices to the iPhone 14 lineup, with incredible battery life, a powerful dual-camera system for pro-level photos and videos, superfast 5G and groundbreaking safety capabilities including Emergency SOS via satellite and Crash Detection. Customers can pre-order the iPhone 14 and iPhone 14 Plus in yellow beginning Friday, March 10, with availability on Tuesday, March 14.

For offer details, please visit <a href="https://www.t-mobile.com/offers/apple-iphone-deals" target="_blank" rel="noreferrer noopener">https://www.t-mobile.com/offers/apple-iphone-deals</a>

Follow T-Mobile’s Official Twitter Newsroom <a href="https://twitter.com/TMobileNews" target="_blank" rel="noreferrer noopener">@TMobileNews</a> to stay up to date with the latest company news.

For more details on Apple products, please visit <a href="http://www.apple.com/" target="_blank" rel="noreferrer noopener">www.apple.com</a>

The new yellow color for iPhone 14 and iPhone 14 Plus is available to pre-order starting March 10 with availability on March 14.

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The Un-carrier uncovers the industry’s top fraud trends and how to stay protected in its Scam and Robocall Report

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BELLEVUE, Wash. – Feb. 22, 2023

What’s the news: The Un-carrier released its Scam and Robocall Report, sharing that T-Mobile's Scam Shield identified or blocked 41.5 billion scam calls in 20221, a 75% increase from 2021. That’s a whopping 1,317 calls identified or blocked every second.

Why it matters: Scammers and spammers are constantly evolving their attack methods as wireless providers and regulators continue to fight back. Industry wide, Americans lost <a href="https://www.truecaller.com/blog/insights/truecaller-insights-2022-us-spam-scam-report" target="_blank" rel="noreferrer noopener">an estimated $39.5B</a> to phone scams in 2022.

Who it’s for: Anyone looking to better protect themselves and their families against scammers.

1Source: T-Mobile Network Data

T-Mobile (NASDAQ: TMUS) today released its second annual Scam and Robocall Report, sharing new data looking back at 2022 to uncover insights related to scam, spam and robocall activity, as well as underscore how the Un-carrier helps to keep customers protected against these bad actors. “At a time when scammers continue to get more creative and aggressive in their attempts, T-Mobile's Scam Shield and advanced network protect our customers, identifying an average of 3.5 billion calls each month,” said Neville Ray, President of Technology, T-Mobile. “With scammers quickly evolving their tactics, we have to be just as fast at adapting our scam identification technology to fight back and keep customers protected.”

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T-Mobile Scam Shield identified or blocked over 1,300 calls per second in 2022. Source: T-Mobile Network Data.

Scammers are continuously upping their game to find new tactics and targets, with total robocall attempts  up 75% from 2021 to 2022. Scam call volume reached an all-time high in January 2022 due to a surge of caller retries resulting from the introduction of a new <a href="https://calleridreputation.com/blog/call-blocking-notifications-what-are-sip-codes-603-607-and-608/">return code (608</a>) mandated by the Federal Communications Commission. Then, scam call volume declined steadily each month throughout the year, with occasional spikes during seasonal scam surges. Several factors contributed to this decline, including ongoing improvements to scam protection technology like T-Mobile’s Scam Shield, agility by mobile operators to implement new prevention tactics and regulator intervention.

Scam Shield is leading the way in keeping wireless customers safe from scams. In June, Verizon said they blocked 5B robocalls in the first half of the year. In that same period, T-Mobile’s Scam Shield blocked an impressive 25B.

Scammers followed similar patterns from years past, targeting consumers more heavily on weekdays vs. weekends and heavily ramping up activity during the two weeks before Christmas (<a href="https://www.bbb.org/article/scams/20283-scam-alert-dont-be-fooled-by-a-fake-package-delivery-scam">hello package delivery scams!</a>). But even scammers need a break, accounting for why major holidays like Christmas, New Year’s Eve, Easter, and 4th of July saw the lowest scam traffic dropping anywhere from 80-90%.

In 2022, scammers continued to get creative in their approach, often switching tactics and targets seasonally. Source: T-Mobile Network Data.

Vehicle warranty scams dominated the first half of the year, with T-Mobile’s Scam Shield blocking nearly double the amount of scam and robocalls in the front half of the year – averaging 4.2B blocked calls/month – compared to the back half – which averaged 2.7B blocked calls/month. In July, an unprecedented <a href="https://www.fcc.gov/document/fcc-orders-blocking-auto-warranty-robocall-scam-campaign">FCC cease and desist</a> identified eight wireless providers – not T-Mobile – in violation of carrying these calls, which effectively brought vehicle warranty scams to a halt.

Scammers never stay away for long, so as vehicle warranty scams went into hibernation, health and insurance-related scams quickly rose up to take their place. To maximize their profits, these bad actors adapted their tactics to target key moments throughout the year. Back to school? That’s prime time for student loan fraudsters and Amazon scams. Tax season? IRS-related scams reigned supreme.

Scammers hit some states harder than others, with Texas, Missouri, Nevada, South Carolina, and Oklahoma seeing the brunt of it, with victims often targeted by demographic and region. Texas received the highest volume of scam calls with insurance-related tactics targeting the uninsured and other unsuspecting victims. States with high senior populations like South Carolina are also key targets – imposters often <a href="https://www.reviewjournal.com/livewell/5-common-financial-scams-that-target-seniors-2669360/">mask as seniors’ aid staffers going after Medicare</a> and other health-related scams.

Built into the core of the network and free for all customers, T-Mobile’s leading patented Scam Shield technology provides the most powerful defense against scams. It updates protections every six minutes and identifies scam calls before they even reach a customer’s phone. When a threat is detected, customers either receive a “Scam Likely” warning or no disturbance at all by turning on Scam Block in the Scam Shield app or by dialing #662#.

T-Mobile’s powerful suite of protections identified and blocked over 41.5B fraudulent calls in 2022. Source: T-Mobile data.

The industry continues to see a rise in robotexts as a way to deceive unsuspecting victims. As scammers adapt and use new methods, T-Mobile continues to adapt as well, increasing investment in network level robotext protection. 

T-Mobile and Metro by T-Mobile customers can download the Scam Shield app on the App Store or Google Play and have a dashboard at their fingertips for all Scam Shield anti-scam tools.

This report comes from T-Mobile’s analysis of internal Scam Shield data. Scam Shield is available to T-Mobile customers with qualifying service and a capable device. Turning on Scam Block might block calls you want, and Scam Block can be disabled at any time. For more information on Scam Shield, check out <a href="https://www.t-mobile.com/customers/scam-shield">https://www.t-mobile.com/customers/scam-shield</a>. Follow T-Mobile’s Official Twitter Newsroom @TMobileNews to stay up to date with the latest company news.

About T-Mobile T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com" target="_blank" rel="noreferrer noopener">https://www.t-mobile.com</a>

Media Contacts T-Mobile US, Inc. Media Relations <a href="mailto:MediaRelations@t-mobile.com">MediaRelations</a>

Investor Relations Contact T-Mobile US, Inc. <a href="mailto:investor.relations@t-mobile.com">investor.relations@t-mobile.com</a> <a href="https://investor.t-mobile.com" target="_blank" rel="noreferrer noopener">https://investor.t-mobile.com</a>

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T-Mobile Report: Customers Protected from More Than 40 Billion Scam Calls in 2022 - T-Mobile Newsroom

MLS Season Pass. Every Match. Every Screen. No Blackouts. For All T-Mobile and Metro by T-Mobile customers. On Us.

BELLEVUE, Wash. — Feb. 16, 2023

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What’s the news: Soccer fans, let’s go! T-Mobile customers can soon experience MLS Season Pass on the Apple TV App on Us — the unprecedented subscription service bringing the action and excitement of Major League Soccer to the Apple TV app. MLS Season Pass ($99 annual value) features every live regular-season match, all MLS Cup playoff matches, and the Leagues Cup – all with no blackouts. Available for all T-Mobile and Metro by T-Mobile customers on Us beginning Feb. 21 in the T-Mobile Tuesdays app.

What they’re saying: “T-Mobile customers already get unbeatable value with entertainment benefits like Apple TV+ on Us and now we’re giving them yet another with one year of MLS Season Pass on the Apple TV app on Us,” said Mike Katz, President of Marketing, Innovation and Experience at T-Mobile. “With the Un-carrier, you don’t just get access to the nation’s leading 5G network, you also get some serious value with so much included on top of your wireless plan.”

Who it’s for: T-Mobile and Metro by T-Mobile customers who love soccer.

MLS Season Pass on the Apple TV app on Us will be available in the T-Mobile Tuesdays app starting Feb. 21 for T-Mobile and Metro by T-Mobile customers. To access, T-Mobile customers just need to download the app and sign in with their phone number. For more information on T-Mobile Tuesdays, visit <a href="https://www.t-mobile.com/offers/t-mobile-tuesdays" target="_blank" rel="noreferrer noopener">https://www.t-mobile.com/offers/t-mobile-tuesdays</a>.

With an MLS Season Pass subscription, fans can watch every MLS match on billions of devices through the <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.apple.com%2Fguide%2Ftvplus%2Fwelcome%2Fweb&data=05%7C01%7Clucy.donahue%40t-mobile.com%7Cd037f6eac550407178f208db0f9dafb9%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C638120942162652879%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=iJ4L0FuaHjBVOw%2F7PHncm0FONlX1EV%2Bb2Bc6O3MPonw%3D&reserved=0">Apple TV app</a> on Apple devices, smart TVs, streaming devices, set-top boxes, and game consoles, as well as on the web at <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftv.apple.com%2F&data=05%7C01%7Clucy.donahue%40t-mobile.com%7Cd037f6eac550407178f208db0f9dafb9%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C638120942162652879%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=VfTK4S8HRW2pUeS5wjiYtBd1p39%2FUIkt2Bfae%2FTIo1w%3D&reserved=0">tv.apple.com</a>. Fans can sign up for MLS Season Pass now to enjoy hundreds of hours of on-demand content and tune-in for MLS is Back opening weekend on February 25. For more information about MLS Season Pass, visit <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fwww.mlssoccer.com%2Fseason-pass%2F__%253B!!BhdT!gDrx52eKiKdSIxrK81kMcpNNsnFCTqikX16zV4MkQHoS1xH3YgTPS9UwrrYD1CmtDlMDqUyp-4iZIu_uIOzs9GMCQw%24&data=05%7C01%7Clucy.donahue%40t-mobile.com%7Cd037f6eac550407178f208db0f9dafb9%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C638120942162652879%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ALHWJHXjOjyxMVJdIn9OIdmur3fyX9tc1%2BA81FyoHx4%3D&reserved=0">https://www.mlssoccer.com/season-pass/</a>.

Follow T-Mobile’s Official Twitter Newsroom <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FTMobileNews&data=02%7C01%7CGina.Cohen3%40T-Mobile.com%7C99a364c68ae74ac2a38508d7a6aa2b95%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637161122116110118&sdata=EmvFbas31iO9vDTPE5udP5OqKFD%2FYropl5DHQhnsqaE%3D&reserved=0">@TMobileNews</a> to stay up to date with the latest company news.

Limited-time offer; subject to change. Qualifying plan required. Sign up through the T-Mobile Tuesdays app from 2/21-3/14/23. 2023 MLS Season Pass expires 1/31/24. Apple ID, compatible products & services required. 13+. Receive Apple TV+ and Netflix Basic (1-screen, up to $9.99/mo. value) while you maintain 1 qualifying Magenta Max line. One offer per account. See 5G device, coverage, & access details at T-Mobile.com.

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com/">https://www.t-mobile.com</a>

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MLS Season Pass on Us. Every Match. Every Screen. No Blackouts. For All T-Mobile and Metro by T-Mobile customers. On Us.

T-Mobile Customers Score MLS Season Pass on the Apple TV App On Us - T-Mobile Newsroom

BELLEVUE, Wash.— February 8, 2023 — To ensure financially challenged households stay connected to their world, T-Mobile — through Assurance Wireless, the Un-carrier’s Lifeline Assistance brand — expands its participation in the federal government’s <a href="http://assurancewireless.com/affordable">Affordable Connectivity Program</a> (ACP) to seven additional states bringing the total number where T-Mobile offers ACP to 48 states and the District of Columbia. With ACP, eligible households can get what they need to stay connected.

Now, qualified households in Montana, Nebraska, North Dakota, Oklahoma, South Dakota, Vermont and Wyoming may be eligible for a $30 monthly discount (up to $75 on tribal lands) toward internet service on certain plans. With that ACP benefit at Assurance Wireless, you can receive:

Monthly data, texting, calling and mobile hotspot data on Assurance Wireless’ <a href="https://www.assurancewireless.com/acp/affordable-connectivity-program">plans</a> … all on the power of T-Mobile's nationwide network.

<li>Monthly data, texting, calling and mobile hotspot data on Assurance Wireless’ <a href="https://www.assurancewireless.com/acp/affordable-connectivity-program">plans</a> … all on the power of T-Mobile's nationwide network.</li>

A free Android smartphone for new customers (model based on availability)

<li>A free Android smartphone for new customers (model based on availability)</li>

Scam Shield with free scam protection tools

<li>Scam Shield with free scam protection tools</li>

The ACP Helps More Americans

In many areas, consumers have little to no choice for broadband or access to high-speed internet at all.  With ACP, <a href="https://www.fcc.gov/acp">more Americans</a> will have the opportunity to experience the power of internet. Households may be <a href="https://www.fcc.gov/acp">eligible</a> to receive the ACP benefit if they participate in programs like SNAP, WIC or Medicaid, or have an income up to 200 percent of the <a href="https://aspe.hhs.gov/topics/poverty-economic-mobility/poverty-guidelines">federal poverty level</a>.

T-Mobile Helps Bridge the Digital Divide

Taking part in ACP — through through both Assurance Wireless and <a href="https://www.t-mobile.com/news/offers/t-mobile-brings-the-federal-affordable-connectivity-program-to-more-customers-with-free-wireless-service-at-metro-by-t-mobile">Metro by T-Mobile</a> — is just one way that T-Mobile demonstrates its commitment to bringing wireless access to everyone. <a href="https://prepaid.t-mobile.com/prepaid-plans/connect">Connect by T-Mobile</a>, the Un-carrier’s lowest priced plan ever, came from the increased capacity and resources of T-Mobile and Sprint to help more people get and stay connected at just $15/month for unlimited talk and text, plus up to 2.5GB of high-speed data with 5G access included on capable devices and an annual upgrade of 500MB/year over the next four years — both at no extra cost. T-Mobile launched Connect by T-Mobile at the start of the pandemic and followed with <a href="https://www.t-mobile.com/business/education/project-10-million">Project 10Million</a>, a $10.7 billion investment by T-Mobile to help close the Homework Gap, the Un-carrier offers free internet service and free mobile hotspots to under-connected households with eligible school-aged children, aiming to reach up to 10 million eligible households over five years.

How to Apply for ACP at Assurance Wireless

New households may check eligibility and enroll in the Assurance Wireless’ ACP benefit by visiting <a href="http://www.assurancewireless.com/affordable">assurancewireless.com/affordable</a>. During the application process, applicants' eligibility to participate in the ACP will be done through the <a href="https://www.getemergencybroadband.org/">National Verifier</a>.

For more information about the ACP at Assurance Wireless, visit <a href="http://www.assurancewireless.com/affordable">assurancewireless.com/affordable</a>.

For more information on Connect by T-Mobile, visit <a href="https://prepaid.t-mobile.com/prepaid-plans/connect">https://prepaid.t-mobile.com/prepaid-plans/connect</a>.

Follow T-Mobile’s Official Twitter Newsroom <a href="https://twitter.com/TMobileNews">@TMobileNews</a> to stay up to date with the latest company news.

The Affordable Connectivity Program (ACP) is a government program that reduces the customer’s broadband internet access service bill. One discount per eligible household and is non-transferable across households. Eligible consumers may obtain ACP service from any participating provider and may transfer their ACP benefit to another participating provider at any time. Visit affordableconnectivity.gov for more information on ACP. During congestion, heavy data users (>35GB/mo.) and customers choosing Assurance Wireless or similarly prioritized plans (e.g., T-Mobile Essentials, Metro by T-Mobile) may notice lower speeds than other customers due to data prioritization. Video streams in SD.

About T-Mobile  T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com/">https://www.t-mobile.com</a>.

Media Contacts  T-Mobile US, Inc. Media Relations  <a href="mailto:MediaRelations@T-Mobile.com" target="_blank" rel="noreferrer noopener">MediaRelations@t-mobile.com</a>

BELLEVUE, Wash.— February 8, 2023 — To ensure financially challenged households stay connected to their world, T-Mobile — through Assurance Wireless, the

T-Mobile Further Breaks Down Barriers to High-Speed Internet by Expanding Participation in Federal Affordable Connectivity Program - T-Mobile Newsroom

T-Mobile Further Breaks Down Barriers to High-Speed Internet by Expanding Participation in Federal Affordable Connectivity Program

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T-Mobile cements itself as a customer experience powerhouse, named #1 in customer care among mobile network operators by J.D. Power for 11th time in a row. Metro by T-Mobile also takes the top spot among mobile virtual network operators.   

BELLEVUE, Wash. — Feb. 2, 2023 — Putting customers first is in T-Mobile’s DNA, and it shows. Today, J.D. Power announced that for the 11th consecutive time, T-Mobile received the top spot for customer care among mobile network operators (MNOs) in the <a href="http://www.jdpower.com/pr-id/2023010" target="_blank" rel="noreferrer noopener">2023 U.S. Wireless Customer Care Study — Volume 1</a>. Metro by T-Mobile also ranked #1 out of mobile virtual network operators (MVNOs). This marks T-Mobile’s 25th overall win, further demonstrating the Un-carrier’s place as J.D. Power’s most awarded brand for wireless customer care among mobile network operators.

T-Mobile has taken the top spot in its segment of the study ever since the Un-carrier launched Team of Experts, T-Mobile’s dedicated team of highly trained experts that deliver next-level care, in 2018. The Un-carrier’s commitment to customer experience remains a top priority and it shows as both T-Mobile and Metro by T-Mobile’s scores improved in the last year.  

The J.D. Power Customer Care Study evaluates customer experiences across six service platforms: store, phone, website, app, social media and text, and revealed T-Mobile took home a score of 829 points, 26 points higher than the segment average. Metro by T-Mobile scored 832 points, 10 points higher than the segment average for MVNOs. This is the 11th overall win for Metro by T-Mobile.

For more information about T-Mobile and Metro by T-Mobile’s J.D. Power rankings, visit <a href="http://www.jdpower.com/pr-id/2023010" target="_blank" rel="noreferrer noopener">http://www.jdpower.com/pr-id/2023010</a>.

U.S. Wireless Customer Care Study: Mobile Network Operator Segment: T-Mobile: 2021 (V1 & V2); U.S. Wireless Customer Care Full-Service Performance Studies: 2023 (V1), 2022-2018 (V1 & V2), 2016 (V1), 2015 (V2), 2014 (V2), 2011 (V1), 2010 (V2), 2009 (V1 & Tied in V2), 2008 (V1), 2007 (V1 & V2), 2006 (V1 & V2), 2005 & 2004

U.S. Wireless Customer Care Study: Mobile Virtual Network Operator Segment: Metro by T-Mobile: 2023 (V1); 2021 (V1 & V2); U.S. Wireless Customer Care Non-Contract Performance Studies: Non-Contract Full-Service Segment: Metro by T-Mobile: 2020 (V1 & V2) Metro PCS: 2018 V1 & V2, 2014 & 2013 (V1 & V2)

T-Mobile cements itself as a customer experience powerhouse, named #1 in customer care among mobile network operators by J.D. Power for 11th time in a row. Metro by T-Mobile also takes the top spot among mobile virtual network operators.

J.D. Power Awards T-Mobile and Metro by T-Mobile Top Spots in Customer Care - T-Mobile Newsroom

J.D. Power Awards T-Mobile and Metro by T-Mobile Top Spots in Customer Care

Score the new Samsung Galaxy S23 and S23+ for free on America’s leading 5G network

BELLEVUE, Wash. — Feb. 1, 2023

What’s the news: The new Samsung Galaxy S23 lineup is <a href="https://www.t-mobile.com/cell-phones/brand/samsung" target="_blank" rel="noreferrer noopener">here</a> and only T-Mobile’s network can unleash their full potential with 5G standalone <a href="https://www.t-mobile.com/news/network/t-mobile-expands-leading-5g-network-with-additional-coverage-and-capacity" target="_blank" rel="noreferrer noopener">three-carrier aggregation</a> now live in parts of the network.  Simply put, our network enables faster speeds and better responsiveness than phones without that network capability – that’s 16% faster on average!

<li>What’s the news: The new Samsung Galaxy S23 lineup is <a href="https://www.t-mobile.com/cell-phones/brand/samsung" target="_blank" rel="noreferrer noopener">here</a> and only T-Mobile’s network can unleash their full potential with 5G standalone <a href="https://www.t-mobile.com/news/network/t-mobile-expands-leading-5g-network-with-additional-coverage-and-capacity" target="_blank" rel="noreferrer noopener">three-carrier aggregation</a> now live in parts of the network.  Simply put, our network enables faster speeds and better responsiveness than phones without that network capability – that’s 16% faster on average! </li>

Why it matters: Millions of Americans upgrading to a new phone shouldn’t be held back by their provider. With the Un-carrier's leading 5G network, T-Mobile customers can tap into the latest network capabilities on the newest smartphones.

<li>Why it matters: Millions of Americans upgrading to a new phone shouldn’t be held back by their provider. With the Un-carrier's leading 5G network, T-Mobile customers can tap into the latest network capabilities on the newest smartphones. </li>

Who it’s for: Anyone looking to get the most out of their latest 5G device … meaning faster speeds, better responsiveness and 5G in more places than ever before.

<li>Who it’s for: Anyone looking to get the most out of their latest 5G device … meaning faster speeds, better responsiveness and 5G in more places than ever before. </li>

T-Mobile (NASDAQ: TMUS) today announced it’s kicking off pre-orders for the Samsung Galaxy <a href="https://www.t-mobile.com/cell-phone/samsung-galaxy-s23-ultra?icid=MGPO_TMO_U_23SMGXYNPI_G0QD2S01GF8VDPYS033027">S23 Ultra</a>, <a href="https://www.t-mobile.com/cell-phone/samsung-galaxy-s23-plus?icid=MGPO_TMO_U_23SMGXYNPI_PK0JO9R6P0555Z0633018">S23+</a> and <a href="https://www.t-mobile.com/cell-phone/samsung-galaxy-s23?icid=MGPO_TMO_U_23SMGXYNPI_GF1PGT981PZCE6U8E33010">S23 </a>in stores and online <a href="https://www.t-mobile.com/cell-phones/brand/samsung">here</a> with availability starting Friday, Feb. 17. And only T-Mobile’s network can light up 5G standalone <a href="https://www.t-mobile.com/news/network/t-mobile-expands-leading-5g-network-with-additional-coverage-and-capacity">three-carrier aggregation</a>, unleashing the new 5G devices to their full potential with faster speeds and better responsiveness than phones without it. New and existing customers can get the Samsung Galaxy S23+ for free (up to $1000 off) when trading in on Magenta MAX or the Samsung Galaxy S23 for free (up to $800 off) when adding a line on Magenta MAX via 24 monthly bill credits … plus even more deals on almost any plan including business.

“T-Mobile customers get a no compromises experience: the leading 5G network and industry-leading value. Now, we’re taking that experience to the next level with new speed and performance boosting technology (5G standalone three-carrier aggregation) available with the Galaxy S23 lineup only on T-Mobile’s network,” said Mike Sievert, CEO at T-Mobile. “ The Un-carrier is the only place you can unleash the full potential of Samsung’s latest super phones.”

<a href="https://www.t-mobile.com/coverage/4g-lte-5g-networks">As America’s leader in 5G</a>, starting 2023 off with <a href="https://www.t-mobile.com/news/network/t-mobile-kicks-off-2023-as-ookla-network-leader">even more network awards</a>, T-Mobile continues to be ahead of the game as the only wireless provider to enable 5G standalone <a href="https://www.t-mobile.com/news/network/t-mobile-expands-leading-5g-network-with-additional-coverage-and-capacity">three-carrier aggregation</a> in parts of the network — combining three channels of mid-band 5G. That’s like adding more lanes on a highway where traffic is free to zoom freely and faster than before.

Just take a look at how the Samsung Galaxy S21 (without three-carrier aggregation) compares to the new Samsung Galaxy S23 on T-Mobile!

This just goes to show why upgrading to the latest devices with the latest network capabilities can make a real impact with faster speeds and better responsiveness than ever before. A device with three-carrier aggregation enabled can be 16% faster on average than one without it. In fact, T-Mobile engineers have seen peak speeds topping 3 Gbps! And it doesn’t end there. As T-Mobile's momentum continues, the Samsung Galaxy S23 series will also be among the first to leverage 5G standalone four-carrier aggregation in the future.

All three of the Galaxy S23 smartphones are enabled with this capability. To help decide which of the Galaxy S23 lineup to choose from, check out the <a href="https://www.t-mobile.com/offers/samsung-phone-deals">full list of offers</a> and device specs below:

Free Samsung Galaxy S23+ (or $1000 off any in the S23 lineup) with eligible trade-in on Magenta MAX or 50% off the S23+ (or up to $500 off) with eligible trade-in on almost ANY plan.

<li>Free Samsung Galaxy S23+ (or $1000 off any in the S23 lineup) with eligible trade-in on Magenta MAX or 50% off the S23+ (or up to $500 off) with eligible trade-in on almost ANY plan.</li>

Free Samsung Galaxy S23 (or $800 off any in the S23 lineup) when adding a line on Magenta MAX or on a qualifying business plan or up to 50% off ($400 off) the S23 when adding a line on almost ANY plan — no trade-in required.

<li>Free Samsung Galaxy S23 (or $800 off any in the S23 lineup) when adding a line on Magenta MAX or on a qualifying business plan or up to 50% off ($400 off) the S23 when adding a line on almost ANY plan — no trade-in required.</li>

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