Our Augusta Call Center: Best in the Biz

October 03, 2017

T-Mobile has the best call centers in the business. So say our customers and so says Nielsen. As far as we're concerned, that makes our best call center the world's best. In general care, that would be our place in Augusta, Georgia.

Our people in Augusta made that call center our best, based on overall performance, for 6 full months and one of the top two for nine of 12 months in 2016. The bright smiles and good times our Augusta reps bring to work every day can almost be heard over the phone as our customers call in for all manner of reasons.

The atmosphere they create just infects customer interactions, and it also makes it a great place to be. That's probably why the call center has won Atlanta's Elite Best and Brightest Company to Work in back-to-back years, and definitely why they had the lowest attrition of all our sites in 2016.

That setting has also inspired people to get more out of work, illustrated by the 126 internal promotions they notched last year. This is why we love you, Augusta. You lift each other up as you lift our customers and the company up. You DESERVE this celebration. You deserve it so much, President and CEO John Legere even showed up, wearing the hottest ONEsie we have ... temperature-wise ... at an outdoor event ... in Georgia.